Apprentice Customer Service Advisor - Worcester Startin Group Ltd

Working in a bustling Honda Dealership as an Apprentice Customer Service Advisor this position offers opportunity to work for a leading retailer whilst obtaining industry and nationally recognised qualifications. Duties for this position include dealing with customers, processing workshop bookings, calculating repair costs and processing payments.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Aug 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday (Occasional Saturdays); shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    6 days ago

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Dealing with customers face to face and by telephone
  • Processing work bookings
  • Calculating Service & Repair costs for customers
  • Processing payments

The training you will be getting

  • Customer service practitioner Level 2 (GCSE)
  • Practical on the job training will be provided at the employer.
  • You will be working towards a Level 2 Apprenticeship along with Functional Skills in Maths & English at Level 2 if required.
  • Training consists of a mixture of one-to-one learning within the Employer, Virtual online training and Block release training at our centre in Bracknell. (Accommodation and transport costs will be covered by your employer)
  • You will also work towards Honda internal qualifications.

What to expect at the end of your apprenticeship

Possible career progression opportunities include Workshop Controller, Service Manager, Aftersales Manager.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Professional Attitude, Ability to Build Rapport, Self-Motivated, Confident, Adaptable


GCSE or equivalent Any (Grade Grade A*-C/9-4 or equivalent) Essential

About the employer

Our mission is to deliver the best Franchise Dealer experience within our local areas of influence through great customer service, continuous improvement and a performance culture, in turn being a great business to be a part of for a sustainable future. Long before the advent of the motor car the original Thomas Startin set up his business as a coach builder in 1840. Thomas Startin Jnr Ltd was owned by the Startin family up until 1987 when the Directors who had been with the company since 1949 organised the purchase from the last living member of the Startin family. The acquisition took place to ensure the future continuity of this long-established business which now trades as Startin Group of Companies.


Startin Group Ltd


Startin Honda Worcester

Bromyard Road



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Shajedah Khair

01908 039125

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

All applications need to be submitted via the website

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Aug 2024