Customer Service Practitioner Apprenticeship

Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust

Newcastle Upon Tyne, NE6 4QD

Closes in 12 days (Thursday 1 August at 11:59pm)

Posted on 11 July 2024


Summary

Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust are looking to recruit a Level 2 Customer Service Practitioner Apprentice to work within the Eating Disorder Service Department. This is an exciting opportunity to work within a friendly and supportive team. General duties for the role include providing administration and customer support.

Annual wage
£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 09:00-17:00pm.

37 hours a week

Possible start date

Monday 12 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • All training will be delivered in the workplace

Where you’ll work

Walkergate Park Centre

Benfield Road

Newcastle Upon Tyne

NE6 4QD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English and maths (grade 4-9 (A*-C) or equivalent)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative

    Other requirements

    All offers of employment will be subject to suitable completion of an enhanced DBS Check.

    About this company

    Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is one of the largest mental health and disability Trusts in England employing more than 7,000 staff, serving a population of approximately 1.7 million, providing services across an area totalling 4,800 square miles. It works from over 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. It also has a number of regional and national specialist services. The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We also run a number of regional and national specialist services. Along with partners, we deliver support to people in their own homes, and from community and hospital-based premises. We have more than 8,000 people working for us and a budget of over £500 million. The services we provide are divided into four sections, which are organised geographically into “locality care groups”. These are known as North, Central, South and Cumbria.

    https://www.cntw.nhs.uk/ (opens in new tab)

    After this apprenticeship

    • The opportunity to secure a role within Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust on successful completion of the apprenticeship for the right candidate

    Ask a question

    The contact for this apprenticeship is:

    DERWENTSIDE COLLEGE

    Apprenticeship Recruitment Team

    apprenticeships@derwentside.ac.uk

    The reference code for this apprenticeship is VAC1000263965.

    Apply now

    Closes in 12 days (Thursday 1 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.