Business Administration Apprentice DENNIS EAGLE LIMITED

As a Business Administration Apprentice you’ll support the Service Centre team with workshop and general office administration. You’ll be working towards the Business Administration Level 3 standard.

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Closing date: 12 Aug 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday between 8am - 4:30pm.

    Total hours per week: 40

  • Expected duration

    21 Months

  • Possible start date

    13 Aug 2024

  • Date posted

    3 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

By the end of the apprenticeship you’ll be able to:

  • Collate and manage Technicians' documentation within agreed timescales.
  • Type and upload Technicians' reports into the system.
  • Finalise parts used and hours charged on jobs.
  • Update Technicians' daily hours in the database.
  • Review and process service invoices.
  • Maintain WIP at a reasonable level and update KPI details.
  • Close completed jobs and file documents accordingly.
  • Support coordination of service and workshop engineers.
  • Assist Centre Administration team in daily operations and during absences.
  • Ensure the office is organised, professional, and operates within company guidelines.

Complete Exams and Assignments:

  • Ensure all assignment work is complete in a timely manner to a high standard.
  • Request support if necessary from Line Manager, Mentor or college Training Advisor in good time.


  • Be proactive in seeking out development opportunities both in personal time and during time in college and work.

The training you will be getting

  • Business Administration Level 3.
  • End Point Assessment.
  • Work Based Training.

What to expect at the end of your apprenticeship

Upon successful completion of this apprenticeship you will be offered a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Accurate Record Maintenance, Follow Instructions Carefully, High Standards of Work, Previous Microsoft Use


GCSE or equivalent Mathematics & English (Grade 9-4 (A*-C)) Essential

Things to consider

Experience: • Work experience in a customer service environment. • Previous teamwork experience. Education / Qualifications: • GCSE or equivalent in Maths and English at level 4 or above. Job-related skills & abilities • Can follow instructions carefully and maintain records accurately. • Ability to communicate with others effectively, across all levels of the organisation. • Completes tasks to a high standard. • Good IT Skills. • Previous Microsoft Office Knowledge. Other requirements: • Ability to fulfil hours of training and work. • Willing and able to complete work in personal time. • Willingness to learn and take ownership of tasks.

About the employer

Dennis Eagle, part of the Terberg Environmental Group, is a world leader in the design and manufacture of refuse collection vehicles, with an established reputation for supplying quality products that meet the highest expectations in terms of performance, cost and delivery. Committed to the continued development of innovative solutions for the waste and recycling market, the company provides complete vehicle solutions, producing refuse collection bodies, chassis and bin lifts. Its comprehensive product portfolio offers a configuration to suit every application, and this is backed-up by unrivalled customer service provided by the largest after sales and support structure in the industry. Today, Dennis Eagle manufactures over 1,000 units per year for UK local authorities and private sector contractors. In addition, it has a continually expanding customer base overseas, including in continental Europe, Scandinavia, Australia and the U.S.A. The company has consistently led the low entry chassis market, and its Elite 6 cab has been proven to offer an unparalleled standard of direct driver visibility and cyclist safety. As a result of the company’s expertise in developing large trucks with high visibility cabs for use in urban environments, it was approached by TfL to take part in the Construction Logistics and Community Safety (CLOCS) initiative. This has led to the development of an Urban Safety Vehicle range, which currently includes skip-loader, tipper and tipper grab variants, with plans to introduce a number of other body options moving forward.




5 Stepfield



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Linsay Marie Jones


Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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