Apprentice Customer Service Assistant



Closes in 4 days (Sunday 28 July at 11:59pm)

Posted on 10 July 2024


This is a fantastic opportunity to start and develop a career with Dr Castle & Partners, working at our Medical Practice in Bungay. You will receive training to undertake all aspects of this varied customer facing role.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Monday to Friday, varying shifts between the core times of 08.00 - 18.30.

37 hours a week

Possible start date

Monday 12 August


1 Year 1 Month

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • This programme, other than the requirement of some college attendance to support the end point assessment process, will be primarily focused on your workplace training and learning.
  • Level 2 Customer Service Practitioner Apprenticeship Standard qualification.

Where you’ll work



NR35 1LP


An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Essential qualifications

    GCSE or equivalent in:

    • any other subject (grade 3/D)
    • English (grade 3/D)
    • Maths (grade 3/D)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Team working
    • Non judgemental
    • Patience

    Other requirements

    The nature of the job role dictates that you will be required to spend long periods of time working on a computer. You may be required to travel between our Bungay practice and our Sole Bay practice.

    About this company

    We are a rural practice in Bungay occupying modern, purpose-built premises. Some Practice details: • Rated ‘Good’ by CQC; • Teaching practice; • GMS practice of 11,400 patients; • No weekend or Out of Hours commitments. What makes Bungay Medical Practice so special? We are an integral part of the community and the friendly, welcoming team is committed to offering the very best care to our patients. (opens in new tab)

    After this apprenticeship

    • It is intended that - providing you successfully complete your apprenticeship - you will continue your employment with us.

    Ask a question

    The contact for this apprenticeship is:


    Courtney Martin

    01502 273240

    The reference code for this apprenticeship is VAC1000263788.

    Apply now

    Closes in 4 days (Sunday 28 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.