Digital Support Technician Apprentice

POPCORN WEB DESIGN LIMITED

STANSTED, CM24 8PL

Closes in 11 days (Tuesday 30 July at 11:59pm)

Posted on 10 July 2024


Summary

We have a great opportunity to join Popcorn Web Design as a Digital Support Tech Apprentice, this is a role within the company where you will be responsible for regularly speaking to existing and potential clients about their websites, any work required and provide support to them as well as our developers.

Annual wage
£13,468 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Digital support technician (level 3)
Hours
Monday to Friday 9am to 5pm

37 hours a week

Possible start date

Tuesday 6 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 3 Digital Support Technician Apprenticeship Standard Qualification
  • Functional Skills in maths and English (if required)
  • Apprenticeship training will be delivered online from our Head office Wise Origin College
  • Full support from the tutor for the duration of the Apprenticeship

Where you’ll work

1 RIVERSIDE BUSINESS PARK

STONEY COMMON ROAD

STANSTED

CM24 8PL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING FOR FUTURES LTD

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Administrative skills

    About this company

    We are website designers and our team are specialists in their field, each as passionate about digital marketing and website development as the next. Everything we deliver for you is created in-house by our people; from hosting and developing to SEO and business branding. We’re a friendly bunch that love to work collaboratively with our clients. As a full, digital agency, we can create all your marketing materials ensuring every client touchpoint has a clear and consistent message. We’ve built a reputation for combining imaginative design and innovative concepts which align all your deliverables to drive traffic and increase sales. We want you to know that every project we take on gets our full attention. From, design and branding to technical innovations and usability, our team deliver web designs that work — every time.

    https://www.popcornwebdesign.co.uk/ (opens in new tab)

    After this apprenticeship

    • Option to progress to Level 4 Qualification
    • Permanent position after completing Apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    LEARNING FOR FUTURES LTD

    The reference code for this apprenticeship is VAC1000263767.

    Apply now

    Closes in 11 days (Tuesday 30 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.