Business Administration Apprenticeship Gloucestershire Hospitals NHS Foundation Trust

We are a friendly and supportive team of administrators working in a very busy Oncology Department in Gloucestershire Hospitals NHS Foundation Trust. As an apprentice, you will be an integral part of the team, working alongside administrators and clinicians on a daily basis and supporting them to provide an excellent level of care to our patients.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, 9.00am to 5.00pm, shifts, may work evenings and weekends.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    20 Aug 2024

  • Date posted

    7 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Taking / making telephone calls which will include dialogue with hospital colleagues and patients
  • Accurate message taking and delivery to relevant personnel
  • Prepping of on-line patient records
  • Collecting/ordering and prepping of patient case-notes as required
  • Producing clinic lists for clinicians
  • Scanning of documents and on-line filing
  • Processing incoming and outgoing correspondence
  • Training in reception desk duties
  • Audio typing of dictated letters and processing of actions within dictations
  • Processing of voice recognition dictated clinic letters and actions
  • Taking minutes of meetings and distributing accordingly
  • Archiving of health records and documents
  • Registration of new patients
  • Data input tasks such as Day-Cases and Helpline activity
  • Daily use of the in-house computer programmes; eg Trak and Infoflex

The training you will be getting

Upon successful completion you will gain a Level 3 Business Admin apprenticeship standard.

The apprentice will be expected to complete the elements of the apprenticeship. The Standard includes:

  • Business Administrator Standards’ Knowledge, Skills and Behaviours
  • Level 3 BTEC Diploma for Business Administrators (competency element – demonstration of practical skills; techniques and/or knowledge required to perform in the job role)
  • Functional Skills: Communication / English (written and spoken English)Application of Number / maths (analysing and presenting data in appropriate formats)
  • On and off the job training will be provided to support the building key knowledge, skills and behaviours through the setting, tutors and assessors with the provider. 

What to expect at the end of your apprenticeship

  • Full time position or opportunity to apply to other NHS job positions with the potential to progress and undertake further qualifications.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Team working, Initiative


GCSE or equivalent English (Grade D/3) Essential
GCSE or equivalent Maths (Grade D/3) Essential

About the employer

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir. Our Trust values each and every one of our apprentices and offers continued support and guidance. Many apprentices have successfully completed and remained with our Trust in a variety of areas.


Gloucestershire Hospitals NHS Foundation Trust


Cheltenham General Hospital

Sandford Road


GL53 7AN

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Jul 2024