Apprentice Technical Support Engineer CURVEBALL SOLUTIONS UK LTD

Curveball Solutions invites you to join our dynamic team as we embark on an exciting journey to further elevate our standing as a leading IT Managed Services Provider. With a proven track record in outstanding customer service and client retention, we have experienced remarkable growth since our transformation into the MSP space five years ago.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Aug 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Mon to Fri 9am to 5.30pm

    Total hours per week: 37.5

  • Expected duration

    24 Months

  • Possible start date

    21 Aug 2024

  • Date posted

    3 days ago

  • Apprenticeship level

    Level 4 (Higher national Certificate)

  • Reference number


  • Positions

    1 available

What you will do in your working day

• Work as part of an IT Service Desk team based on ITIL principles.

• Provide IT support to customers and internal staff, answering technical questions and adhering to the IT Service Desk logging process.

• Provide sales team with pre-sales support, attend occasional onsite or phone-based meetings with field sales staff.

• Adhere to key IT service desk processes such as Root Cause Analysis and Change Control and where necessary high-quality document creation.

• Carry out site surveys for larger complex opportunities and provide written reports where required for the sales team and clients.

• Provide the Sales team with pricing and technical assistance in preparing proposals.

• Providing updates to Sales and Customers during the provisioning life cycle

• Ensuring that services are connected in a timely manner and within defined SLAs

The training you will be getting

Network Engineer Level 4 Apprenticeship Standard qualification:

Your training takes place away from your usual location of work and in one of NowSkills' city centre training venues. If this isn't convenient to you then NowSkills also provide live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.

Upon successful completion you will receive certification of your Level 4 Network Engineer standard.

What to expect at the end of your apprenticeship

The successful candidate may be offered full time employment and the chance to progress to a higher level apprenticeship or position in the organisation.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Problem solving skills, Presentation skills, Logical, Team working


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

At Curveball Solutions we believe in helping our clients simplify their business operations to achieve commercial success through technology. We do this by providing impartial advice with innovative, tailored solutions designed to help your business save time and reduce costs. Our key aim is to act as an extension of your business, not just as a supplier, but as a trusted partner. Our dedicated Solutions Consultants have built long-term relationships with our clients, providing access to expert advice and a range of benefits offered by our carefully selected partners.







L33 7XW

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Network engineer

Level 4 (Higher national Certificate)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Aug 2024