Workplace Pensions Administrator Apprenticeship (35993)


Basingstoke, RG21 4HG

Closes in 19 days (Friday 9 August)

Posted on 9 July 2024


A Level 3 Workplace Pensions Administrator Apprentice is required. It’s a great time to be part of First Actuarial. Duties include: dealing with pension scheme members via e-mail, letter, and telephone, explaining how their pension works and handling complex calculations.

Annual wage
£23,500 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Pensions administrator (level 3)
Monday - Friday, 9.00am - 5.00pm.

37 hours a week

Possible start date

Monday 19 August


1 Year 6 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Full apprenticeship training provided, working towards an Advanced Level Apprenticeship and gaining a Level 3 workplace pension (administrator or consultant) qualification for the Pensions administrator standard
  • Functional Skills in maths and English, if required 
  • Blended on/off the job training and location to be confirmed

Where you’ll work

Network House

Basing View


RG21 4HG


An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Pensions administrator (level 3)

Equal to A level

Course contents
  • Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
  • Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
  • Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
  • Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
  • Plan, manage and prioritise own workload effectively.
  • Identify pension problems, identify the appropriate course of action and suggest or support solutions.
  • Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
  • Use digital systems and applications safely and securely, in accordance with data security policies.
  • Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
  • Maintain robust and accurate schedules, records and systems of pension administrative activities.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Essential qualifications

    GCSE or equivalent in:

    • English (grade A*-C+/9-5)
    • Maths (grade A*-C+/9-5)
    • Any (grade Pass)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Number skills
    • Initiative
    • Willing to learn
    • Reliable
    • Punctual
    • Honest
    • Good phone manner

    About this company

    First Actuarial has been around since 2004, when a small group of like-minded actuaries came together to bring fresh thinking to pensions consultancy. Two decades later, we’re heading for 20% revenue growth this year, employing around 425 people across five locations. We’re still an independent business with no chargeable hours targets, giving our people the time to deliver their best work and excel. We shape our high-quality services by listening closely to our clients’ needs. And we price those services fairly. As we develop our business, prospects for our people grow. Our Basingstoke, Leeds, Manchester, Peterborough and Tonbridge offices provide supportive work environments where everyone can make a difference. We enjoy work and celebrate our successes. And we provide support and helpful feedback so we all learn and improve. We love numbers, but we love people more. Staff wellbeing and work-life balance have always been core values. Beyond the firm, we’re known for our integrity. We’re happy to challenge conventional thinking and speak up. Our pioneering work is set to transform the lives of millions of younger people with a new type of pension.

    After this apprenticeship

    • Possible progression within the company and progression to the next level of apprenticeship.

    Ask a question

    The contact for this apprenticeship is:


    The reference code for this apprenticeship is VAC1000263647.

    Apply now

    Closes in 19 days (Friday 9 August)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.