Customer Service Apprentice



Closes in 18 days (Friday 9 August)

Posted on 9 July 2024


We are looking for a smart, reliable applicant who is looking to gain office experience in the city centre. The post is full time and you will be supported by a fantastic admin team. A great opportunity for someone who is confident, has a solid work ethic and willingness to learn.

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Monday - Friday Shifts to be disclosed

35 hours a week

Possible start date

Saturday 10 August


1 Year

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Level 2 Customer Service Apprenticeship Standard, which includes:

  • End-Point Assessment (EPA)
  • Functional Skills, if required
  • Relevant training will be provided through Lancaster and Morecambe College

Where you’ll work





An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • IT skills
    • Administrative skills
    • Team working
    • Initiative

    About this company

    We are a firm of solicitors with offices in Lancaster, Kendal, Barrow-in-Furness and Blackpool. We deal with legal matters in Family, Crime, Conveyancing, Wills and Probate, Personal Injury amongst others. We have been established in Lancaster for over 35 years and we are still growing. We care about getting justice for our clients and pride ourselves on our excellent client service.

    After this apprenticeship

    Progress through apprenticeships all the way up to a solicitor if you desire or follow an administration route and learn to become the office manager! It is up to you!

    Ask a question

    The contact for this apprenticeship is:


    Charlie Helme

    01524 521483

    The reference code for this apprenticeship is VAC1000263548.

    Apply now

    Closes in 18 days (Friday 9 August)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.