Apprentice Receptionist/Administrator

CRESSWELLS ACCOUNTANTS (UK)

HEBDEN BRIDGE, HX7 6AD

Closes on Friday 30 August

Posted on 9 July 2024


Summary

Entry level opportunity to join the administration team at our office based in Hebden Bridge. The role will involve assisting with the day-to-day operations of the business and providing administration support including document production and reception duties.

Annual wage
£12,064 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.15pm.

36 hours a week

Possible start date

Sunday 1 September

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • The successful applicant will work towards a level 2 customer service qualification.
  • Functional Skills in maths and English to be studied alongside, if required. 
  • Training schedule has yet to be agreed. Details will be made available at a later date.

Where you’ll work

12 MARKET STREET

HEBDEN BRIDGE

HX7 6AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CALDERDALE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths and English Language (grade 4/C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Team working
    • Willingness to learn
    • Multi-tasking

    About this company

    Firm of chartered accountants with offices in Hebden Bridge and Halifax.

    After this apprenticeship

    • To become a valued and integral member of the administration team, supporting the technical staff and the day to day functions of the office.
       

    Ask a question

    The contact for this apprenticeship is:

    CALDERDALE COLLEGE

    Madeline Oxby

    madeline.oxby@calderdale.ac.uk

    The reference code for this apprenticeship is VAC1000263510.

    Apply now

    Closes on Friday 30 August

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.