Apprentice Medical Receptionist

DRS POLKINGHORN & PARTNERS

SOUTH YORKSHIRE, S63 7RA

Closes in 21 days (Friday 9 August at 11:59pm)

Posted on 9 July 2024


Summary

A fantastic opportunity has arisen working at Market Surgery, working in a general practice environment the apprentice will undertake a variety of admin roles. The main task is dealing with incoming patient requests, primarily over the telephone but also in a face to face capacity.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday. Shifts will be 7.45am - 2.15pm or 12.00pm - 6.30pm with a 30 minute unpaid break.

30 hours a week

Possible start date

Monday 12 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer Service Apprenticeship level 2
  • Function skill in maths and English if required
  • End Point Assessment

The successful candidate will continue their studies with apprenticeship specialists, RNN Group both remotely and from one of their campuses, giving you the flexible training and support you need to become an all-rounded and successful Customer Service Practitioner.

Where you’ll work

THE MARKET SURGERY

WAREHOUSE LANE

WATH-ON-DEARNE ROTHERHAM

SOUTH YORKSHIRE

S63 7RA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RNN GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths & English (grade 3 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Team working
    • Initiative
    • Non judgemental
    • Patience
    • Ability to prioritise workload
    • Friendly and approachable
    • Polite and courteous
    • Some knowledge of Microsoft

    Other requirements

    The role is customer facing, which will be on a busy reception so able to be positive, be resilient under pressure and ensure the customer is the number one priority at all times. Please ensure you will be able to get to work at the times stated.

    About this company

    Market Surger GP practice is based in Wath-upon-Dearne, providing healthcare services to the local community. Offering a wide range of health services, including medical advice, vaccinations, examinations and treatment, prescriptions for medicines, referrals to other health services and social services and more.

    https://marketsurgerywath.nhs.uk/ (opens in new tab)

    After this apprenticeship

    Work in a customer service or administrative role, either within Primary care or an alternative setting.

    Ask a question

    The contact for this apprenticeship is:

    RNN GROUP

    Lorraine

    lorraine.savage@rnngroup.ac.uk

    07713319356

    The reference code for this apprenticeship is VAC1000263500.

    Apply now

    Closes in 21 days (Friday 9 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.