Apprentice Trade Counter Sales Person HOWDEN JOINERY LIMITED

Are you looking for a new challenge where you can earn while you learn? The role of a trade counter salesperson is to deliver high-quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the depot. Full training given.

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Closing date: 05 Aug 2024

Apprenticeship summary

  • Annual wage


    Paid holiday entitlement Generous Pension Scheme Team incentives and outings Staff discount on Howdens products

  • Working week

    8am - 5pm or 7.30am - 4.30pm, days to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    13 Aug 2024

  • Date posted

    4 days ago

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The role of a trade counter sales person is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the depot.

These will be routine contacts and include dealing with orders, payments, offering advice, guidance, and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media, and you may be the first point of contact at the depot trade counter.

Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.  

Duties include:

  • Provide potential and existing customers with the highest level of customer service
  • Process sales for customers using the in-store payment systems, quoting correct pricing, delivery date and stock requirements
  • Gain technical knowledge of the products and services offered 
  • Use bespoke systems and equipment 
  • Administrative tasks to support the warehouse
  • Build relationships and provide a high-quality service that encourages repeat business

The training you will be getting

Level 2 Trade Services Apprenticeship Standard:

  • Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship
  • How training will be delivered is to be confirmed. Details will be made available at a later date

What to expect at the end of your apprenticeship

  • At Howdens, there are great opportunities to progress into one of many key depot roles including sales and management

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Good time keeping, Planning & attention to detail, Target driven


GCSE or equivalent Maths and English (Grade A*-C or 9/4) Desired

About the employer

At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for in recognition of excellence in the workplace. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business.




Unit 12 Ave One

Station Lane


OX28 4XZ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Linsay Jones


Apprenticeship standard

Trade supplier

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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