Apprentice Digital Service Technician

INCREDIBLE IT LTD

Wigan, WN5 0UJ

Closes today at 11:59pm

Posted on 9 July 2024


Summary

Want to work in IT, no experience required, hands-on with the tech that runs our digital world? Our on-site + cloud servers run the world’s leading software. Windows 12 & Server 2025 coming in 3 months! Want to have your input on our Android & iOS app to manage IT equipment? Look no further than Incredible IT - When only incredible will suffice!

Annual wage
£5,990.40 to £10,707.84 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Digital support technician (level 3)
Hours
- Monday-Friday 1:30-5:00PM (if no break) - Optional unpaid break of 15-30 minutes with a respectively later finish/earlier start time - In addition: 30 minutes extra on any day of your choosing (it doesn’t have to be the same day every week)

18 hours a week

Possible start date

Tuesday 30 July

Duration

2 Years

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Qualification: Digital Support Technician Level 3 (A-Level)
  • Training at: Wigan & Leigh College
  • Training schedule: One day a week

Where you’ll work

1A

Anjou Boulevard

Robin Retail Park

Wigan

WN5 0UJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Attention to detail
    • Problem solving skills
    • Analytical skills
    • Logical

    Other requirements

    - Must live within the Wigan Council borough – per FAB requirements - Involves a small amount of heavy lifting (for example of computer servers) - Involves some long periods working on a computer

    About this company

    Based on Robin Retail Park, Incredible IT provide new, used & refurbished computer hardware and technology products. We also perform website development, make custom software & mobile apps, provide telecoms services, and IT support. We are the one-stop shop for all of a business’ IT needs. Our motto is “When only incredible will suffice!” because we believe in always doing things properly and providing high quality products and services that our clients can trust time and time again.

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    • During the apprenticeship we will train the candidate in refurbishment, technical support & basic webpage coding
    • At the end of the apprenticeship, we would like to see the candidate join our company as a permanent full-time employee
    • Ideally, we would like to see the candidate progress into either a refurb/support role or a coding/web development role
    • Web dev is the area with the highest potential salary for the candidate
    • No prior experience is required - we will fully train the candidate, starting with very basic coding from a template to create product pages

    Ask a question

    The contact for this apprenticeship is:

    WIGAN AND LEIGH COLLEGE

    HR@IncredibleIT.uk

    The reference code for this apprenticeship is VAC1000263432.

    Apply now

    Closes today at 11:59pm

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.