Apprentice Support Desk Engineer WHISPERING SMITH LIMITED

Do you want to work within a busy team, offering technical support on their own propriety and Microsoft-based systems? Whispering Smith designs, manufactures and supplies wholesale clothing in the UK & across the world in support of our clients retail businesses in the fashion industry.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Aug 2024

Apprenticeship summary

  • Annual wage

    £15,600.00

  • Working week

    Monday to Friday between 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    16 Aug 2024

  • Date posted

    5 days ago

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000263427

  • Positions

    1 available

What you will do in your working day

  • To provide 1st line technical support, answering support queries via phone, email and live chat.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log all calls on the call logging system.
  • Respond to enquiries from clients and help them resolve any hardware or software problems.
  • Maintain a log of all calls taken.
  • Maintain a log of any software or hardware problems detected.
  • Support users in the use of Computer equipment by providing necessary training and advice.
  • To allocate more complex calls to the relevant Support member.
  • To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff.

The training you will be getting

Information Communications Technician Level 3 Standard.

Training schedule has yet to be agreed. Details will be made available at a later date.

What to expect at the end of your apprenticeship

The successful candidate may be offered full time employment and the chance to progress to a higher level apprenticeship or position in the organisation.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Problem solving skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Whispering Smith designs, manufactures and supplies wholesale clothing in the UK & across the world in support of our clients retail businesses in the fashion industry. Whispering Smith is the UK's largest importer, wholesaler and distributor of menswear and womenswear and a global leader in design, production and delivery. Founded in 1967 by Lal Kumar we are a third generation family business led by his sons Rajan and Sanjay. Rajan's children; Rohina and Rohil direct design, new ventures and retail partnerships. Since establishing our headquarters and 500,000 sq ft warehouse in Manchester, Whispering Smith now includes showrooms and studios across London, New York, Düsseldorf, Hong Kong and Madridera.

Employer

WHISPERING SMITH LIMITED

Address

274 Deansgate

Manchester

M3 4JB

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Training

Training provider

NOWSKILLS LIMITED

Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Aug 2024