Customer Service Apprenticeship

GOSBERTON MEDICAL PRACTICE

SPALDING LINCS, PE11 4NL

Closes in 10 days (Monday 29 July at 11:59pm)

Posted on 8 July 2024


Summary

You will work in a busy medical centre providing a key front of house service to our patients. Checking in patients on their arrival to their appointments, dealing with enquiries over the phone where developing strong customer service skills will be instrumental in communicating and relaying information to our patients.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, times to be confirmed on appointment.

37 hours a week

Possible start date

Monday 12 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You will be expected to attend college at least once a fortnight where you will receive one-to-one support from your assessor and functional skills tutors
  • On successful completion of the apprenticeship you will achieve a level 2 Customer Service Practitioner qualification 

Where you’ll work

GOSBERTON MEDICAL CENTRE

LOWGATE

GOSBERTON

SPALDING LINCS

PE11 4NL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BOSTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 3/D or above)
    • Maths (grade 3/D or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Logical
    • Team working
    • Initiative
    • Patience
    • Able to follow instructions
    • positive outlook
    • Polite and courteous
    • Able to work to deadlines
    • willing to learn new skills
    • Well presented & professional
    • Confident, reliable & friendly

    Other requirements

    Consider bus timetables or alternative travel arrangements. This is a busy and fast paced work environment , on occasion patients do get frustrated but you will receive training and be supported. Working as part of a team we expect excellent timekeeping in order to provide the service required.

    About this company

    Gosberton Medical Centre has been serving the local community for many years and offers health and medical services.

    http://www.gosbertonmedicalcentre.co.uk (opens in new tab)

    After this apprenticeship

    • Upon completion of the Level 2 Intermediate Apprenticeship, you may then progress onto the Level 3 Advanced Apprenticeship in Business Administration or into another Level 3 course in the industry sector in which you are based

    Alternatively, you may elect to return to education to study a Level 3 qualification.

    Ask a question

    The contact for this apprenticeship is:

    BOSTON COLLEGE

    Suzanne Davison

    Apprenticeships@boston.ac.uk

    01205313238

    The reference code for this apprenticeship is VAC1000263397.

    Apply now

    Closes in 10 days (Monday 29 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.