Customer Service Apprentice (Telesales/Business Developer)

HOWDEN JOINERY LIMITED

South Shields, NE33 5QY

Closes in 13 days (Monday 5 August)

Posted on 8 July 2024


Summary

As an apprentice business developer, you'll learn how to build relationships with new and existing customers, using telephone sales techniques to generate business and gain new leads. You will also provide administration support to the depot. In turn, we will provide full training in the depot and through our in-house learning and development team.

Annual wage
£15,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Days to be confirmed, shifts will be: 8.00am - 4.00pm / 8.30am - 4.30pm.

40 hours a week

Possible start date

Monday 26 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Level 2 Customer Service Practitioner Apprenticeship Standard. This includes:

  • Functional Skills in English, maths, and ICT (if applicable)
  • Level 2 Customer Service qualification
  • Dealing with customers face to face
  • Working on a helpdesk
  • Problem solving
  • Identifying improvements
  • Dealing with complaints
  • Going the extra mile and making a difference
  • Dealing with diverse customers and in diverse situations
  • Communicating effectively
  • Training will be provided by Didac at your depot
  • Training will be depot-based, with a monthly visit from your Didac trainer face-to-face

Where you’ll work

Units 6,

Trade Park,

7 Western Approach,

South Shields

NE33 5QY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DIDAC LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade Grade C/4 or higher)
    • Maths (grade A*-C or 9-4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills

    About this company

    Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 depots nationwide.

    After this apprenticeship

    • At Howdens, there are great opportunities to progress into one of many key depot roles, including sales and management.

    Ask a question

    The contact for this apprenticeship is:

    DIDAC LIMITED

    The reference code for this apprenticeship is VAC1000263377.

    Apply now

    Closes in 13 days (Monday 5 August)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.