Apprentice Business Developer


Southend-On-Sea, SS2 5RD

Closes in 10 days (Friday 2 August)

Posted on 8 July 2024


We are seeking talented individuals to join our award-winning apprenticeship scheme and help drive our business forward. As a Business Developer, you will play a pivotal role in building relationships with new and existing customers, using telephone sales techniques to generate business and encourage new leads.

Annual wage
£15,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
8.00am - 5.00pm or 7.30am - 4.30pm. Days to be confirmed.

40 hours a week

Possible start date

Monday 12 August


1 Year 5 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer Service Practitioner Level 2 Apprenticeship Standard qualification
  • End Point Assessment 
  • Work-based training
  • Functional Skills in English and maths (if necessary)
  • Training schedule has yet to be agreed. Details will be made available at a later date

Where you’ll work

10B The Wheelwrights

Temple Farm Industrial Estate




An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Essential qualifications

    Other in:

    • Dedicated to (grade Personal Development)

    Desirable qualifications

    GCSE or equivalent in:

    • Mathematics & English (grade 9-4 (A*-C))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • Organisation skills
    • Customer care skills
    • Strong Relationship Builder
    • Dedicated Planner
    • Prioritise Own Work-Load
    • Highly Target Driven

    Other requirements

    Why work for us? Howdens Joinery, a trade only business with over 780 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment by Her Majesty the Queen 2015 for our quality and excellence.

    About this company

    At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities. We have been awarded a place in the top 25 Best Big Companies to Work for in recognition of excellence in the workplace. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business. (opens in new tab)

    After this apprenticeship

    At Howdens, there are great opportunities for the right candidate to progress into one of many key depot roles including sales and management.

    Ask a question

    The contact for this apprenticeship is:


    Stuart Traveller

    01702 601496

    The reference code for this apprenticeship is VAC1000263325.

    Apply now

    Closes in 10 days (Friday 2 August)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.