GP Receptionist Administrator Apprentice

Plains View Surgery


Closes on Saturday 31 August

Posted on 8 July 2024


By joining our team as an apprentice, you will gain valuable experience in a dynamic healthcare environment and have the opportunity to contribute to the well-being of our patients. Receive on-the-job training and mentoring from experienced staff. Opportunity to complete a relevant qualification as part of the apprenticeship program.

Annual wage
£15,096 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Working pattern will be Monday to Friday, time out for training and to attend college. Shifts to be confirmed.

37 hours a week

Possible start date

Monday 2 September


1 Year 3 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 2 Customer Service Practitioner qualification
  • Apprentices who have not achieved the equivalent of level 2
    qualifications in maths and English, will need to achieve level 1
    functional skills in these and work towards level 2 Functional Skills.
  • Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet
    the individual needs of the apprentice.
  • The apprentice will spend 20% of their working hours in off the job activities and training.
  • On the job and off the job training will be delivered in the workplace.

Where you’ll work





An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Essential qualifications

    GCSE or equivalent in:

    • English (grade C/4 or above)
    • Maths (grade C/4 or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Team working
    • Initiative

    Other requirements

    Previous experience in a customer service or administrative role. Interest in healthcare and medical services. Strong communication and interpersonal skills. Good IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook). Ability to maintain confidentiality and handle sensitive information. Attention to detail and good organisational skill

    About this company

    Plain View Surgery is a well-established, busy, friendly, and caring GP practice based in Mapperley. The practice has a list size of 8900 patients and a CQC rating of Outstanding. We use a clinical system called SystmOne and we are in a modern, purpose -built building. The surgery is located within walking distance to several bus routes and shops.

    After this apprenticeship

    • To become a permanent employee at Plains View Surgery.

    Ask a question

    The contact for this apprenticeship is:


    Chloe Burton

    The reference code for this apprenticeship is VAC1000263281.

    Apply now

    Closes on Saturday 31 August

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.