Community Services Apprentice Malvern Hills District Council

This role will support the delivery of a wide range of community services providing an opportunity to experience a wide range of work based learning opportunities within Community Services. Working closely with all staff across the Community Services team, supporting the delivery of services that encourages active, stronger, and safer communities.

Sign in to apply

Closing date: 04 Aug 2024

Apprenticeship summary

  • Annual wage


    Salary will be increased to £17,662.32after completion of probation,

  • Working week

    Flexible working between 8.30am and 18.00pm Some evening/ weekend event opportunities will also be available.

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    02 Sep 2024

  • Date posted

    08 Jul 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

This will include supporting specific work streams around the contract management of our leisure and community centres and open spaces, supporting planning responses that deliver open space improvements, promoting active travel opportunities, tackling environmental crime such as fly-tipping, abandoned vehicles, and dog fouling, and supporting community safety initiatives.

The postholder will also support the team

  • By engaging with customers via email and telephone.
  • Administer financial transactions including payments to and from the council.
  • Support the promotion of initiatives and information via social media and the website.
  • Help organise and administer partnership and network meetings.

Applicants with the following experience would be an advantage:

  • Experience in administrative procedures and processes.
  • Working as part of a team.
  • Good ICT Skills, particularly in Microsoft Officer 365 applications, email, social media and the internet.
  • Experience in communicating with a wide range of members of the community.
  • Awareness of the role and the responsibilities of local authorities.

The training you will be getting

Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote. 

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration Level 3 qualification.

There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.

What to expect at the end of your apprenticeship

This opportunity is offered on a fixed term contract basis for the length of the apprenticeship course. However the Council is keen to retain talent and Apprentices are encouraged to apply for further positions in the Council once their apprenticeship is complete.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Presentation skills, Team working, Ability to meet deadlines, Able to work under pressure, Abe to work on own initiative, Self- motivated, Enthusiastic, Flexibility and adaptability


GCSE or equivalent English (Grade A*-C/ 4-9) Essential
GCSE or equivalent Mathematics (Grade A*-C/ 4-9) Essential

Things to consider

Malvern Hills District Council is located in a rural district.

About the employer

Malvern Hills District Council is a local District Council providing a number of services to the Community such as Community Safety, events, Tourism, Economy, and more.


Malvern Hills District Council


The Council House

Avenue Road


WR14 3AF

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Emily Jackson

01905 330732

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.