Customer Service Apprenticeship & Fitness Trainer

M&M FIT LINCOLN (CENTRE) LIMITED

Lincoln, LN2 1DY

Closes in 11 days (Sunday 4 August)

Posted on 8 July 2024


Summary

As a Customer Service Apprentice for BodyStreet you will be supporting the team and clients in reception and with the smooth running of the gym. You will have the opportunity to also complete your fitness qualification. Duties include: Booking trial sessions and assisting clients with their programs.

Annual wage
£8,450 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday to Sunday Shifts to be confirmed

25 hours a week

Possible start date

Monday 12 August

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer service practitioner
    Level 2 (GCSE)
  • Fitness Instructor qualification
  • Functional skills English or Maths where required
  • Training schedule has yet to be agreed. Details will be made available at a later date.

 

Where you’ll work

Bodystreet Lincoln, 9 Stonebow Centre, Silver Street

Lincoln

LN2 1DY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths and English (grade 3)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Organisation skills
    • Customer care skills
    • Physical fitness

    Other requirements

    Initially this role will be 25 hours a week but hours will increase over time. You will complete a Customer Service Apprenticeship and after thorough training as a BodyStreet Trainer you will be involved in all areas of our business - helping with new clients , demonstrating our unique workout and delivering bespoke workout sessions to our clients.

    About this company

    Operating now for over 15 years, our 300 studios located across Europe uses the latest fitness technology (EMS – Electro Muscular Stimulation) to ensure even the busiest, de-motivated clients can achieve fitness results normally only reached by those going to the gym 3 or 4 times a week. Our once-a-week, 20-minute workout is all it takes for our clients to achieve their goals. We are not about large membership numbers, we’re all about being personal; personal service, personal training, personal goals. And that’s why we are thinking outside the box about the types of people we want to recruit. We want to hear from people who have a real interest and perhaps some experience in sport/fitness, hospitality or retail sectors and, if you fit with our culture, we will invest in you to get you qualified.

    After this apprenticeship

    We would hope to offer you a full-time job as part of the BodyStreet Team once your apprenticeship is completed.

    Ask a question

    The contact for this apprenticeship is:

    CENTRAL YOUNG MEN'S CHRISTIAN ASSOCIATION

    The reference code for this apprenticeship is VAC1000263256.

    Apply now

    Closes in 11 days (Sunday 4 August)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.