Apprentice Care Navigator

LINDLEY GROUP PRACTICE

HUDDERSFIELD, HD3 3DY

Closes in 7 days (Wednesday 31 July at 11:59pm)

Posted on 8 July 2024


Summary

This is an exciting opportunity to start your career working for the NHS, you will be employed as an Apprentice Care Navigator and will assist with directing patients to the correct healthcare professionals. You will undertake a Customer Service Practitioner apprenticeship standard.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, hours TBC

37 hours a week

Possible start date

Sunday 1 September

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Upon successful completion of the apprenticeship, you will gain a Customer Service Practitioner Standard. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. On successful completion of Level 2, you can move on to study Level 3 apprenticeships, such as Customer Service Specialist and Business Administrator Apprenticeship.

Functional Skills English and Maths if required.

Training will take place at National Business College, based in the centre of Huddersfield. You will attend sessions on a day release basis, once every fortnight.

Where you’ll work

62 ACRE STREET

HUDDERSFIELD

HD3 3DY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NATIONAL BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Customer care skills
    • Team working
    • Non judgemental
    • Patience

    About this company

    The Lindley Group Practice is a GP surgery based in Lindley, Huddersfield. Their mission statement is: ''To provide consistent, high quality, patient centred care".

    https://www.lindleygrouppractice.co.uk/ (opens in new tab)

    After this apprenticeship

    Progression onto a level 3 apprenticeship is a possibility for the right candidate upon completion.

    Ask a question

    The contact for this apprenticeship is:

    NATIONAL BUSINESS COLLEGE LIMITED

    The reference code for this apprenticeship is VAC1000263240.

    Apply now

    Closes in 7 days (Wednesday 31 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.