eCommerce Customer Support Apprentice

SAIGATES LIMITED

WOLVERHAMPTON, WV11 1SZ

Closes in 18 days (Saturday 10 August at 11:59pm)

Posted on 8 July 2024


Summary

Join Saigates Limited as an apprentice in our dynamic eCommerce team. Gain hands-on experience and build your career in customer support. We offer structured training, a supportive team environment, and a path to full-time employment.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
40 hours per week. Days and shifts to be confirmed.

40 hours a week

Possible start date

Saturday 17 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 2 Customer Service Qualification 
  • 1 day a week in college
  • The rest of the training will be done in the workplace 
  • Functional Skills in maths and English, if required

Where you’ll work

98 HIGH STREET

WEDNESFIELD

WOLVERHAMPTON

WV11 1SZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY OF WOLVERHAMPTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4/C and above)
    • Maths (grade 4/C and above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Problem solving skills

    About this company

    Saigates Limited is a leading player in the ecommerce industry, known for our commitment to excellent customer service and innovation.

    After this apprenticeship

    • After completing the apprenticeship, you may be offered a permanent role with potential for further training and advancement within the company.

    Ask a question

    The contact for this apprenticeship is:

    CITY OF WOLVERHAMPTON COLLEGE

    Sophie Powell

    The reference code for this apprenticeship is VAC1000263219.

    Apply now

    Closes in 18 days (Saturday 10 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.