Apprentice Business Administrator DRS D'SILVA MAY & LIDDLE

To provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Aug 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, between the hours of 8.30am - 6pm (37.5hrs per week, shift pattern in place).

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    5 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Provide flexibility to cover holiday/sickness/training etc. for other members of staff.
  • Ensure Reception is always manned.
  • Booking of all appointments via computer
  • Greeting and directing patients arriving for appointments and confirm on computer their arrival if patient unable to use check-in screen.
  • Taking of requests for house calls and preparing for doctors
  • Preparation of rooms for surgeries/waiting room/reception.
  • Scanning of letters
  • Tagging of medical records
  • Dealing with queries from hospitals, chemists, patients, District
  • Nurses, Health Visitors, Doctors etc and passing on all relevant messages and information to whoever concerned
  • Accepting new registrations/temporary residents/immediately necessary forms and completion of necessary paper/computer work
  • Filing & scanning
  • Accepting requests for prescriptions, input onto computer ready for signing.  Also registering patients for Access Online (when requested)
  • Give prescriptions out to patients on request or send electronically.
  • Photocopying as and when required.
  • Use of bespoke software.

The training you will be getting

  • Business Administation level 3 Apprenticeship standard
  • End-Point Assessment (EPA)
  • Blended on/off the job training and location to be confirmed

What to expect at the end of your apprenticeship

  • Obtain Business Administrator L3 award
  • Progression within the sector

Requirements and prospects

Desired skills and personal qualities

IT skills, Organisation skills, Administrative skills, Time management


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

About the employer

Providing Family Medicine in the East Tyne Valley, Northumberland for over 100 years. We are a long established 2 Partner Training Practice.




6 Market Street



NE23 7HR

You must have JavaScript enabled to view a map of the location


Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Aug 2024