Apprenticeship Business Administrator

The Royal Marsden NHS Foundation Trust

Sutton, SM2 5PT

Closes in 16 days (Monday 5 August at 11:59pm)

Posted on 8 July 2024


The Administrator will undertake in a range of clerical, administration and reception duties within the Outpatient department in a sensitive and polite, provide a comprehensive & efficient clerical service. The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with Cancer Care embedded with PMA Ltd.

Annual wage
£22,383 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Business administrator (level 3)
Monday to Friday. There will be a requirement to work shift patterns between the operating hours of 08:00 – 20:00.

37 hours a week

Possible start date

Tuesday 6 August


1 Year 8 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful apprentice will be enrolled on the Business Administrator Apprenticeship Level 3 with Cancer Care embedded with PMA Ltd.

This will include Functional Skills in English and maths if required.

Training from the employer:

In house training on NHS systems and visual/audio learning.
Internal Mandatory training.
Opportunity to observe other departments.

Where you’ll work

The Royal Marsden NHS Foundation Trust

Oak Cancer Centre

Downs Road




An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Desirable qualifications

    GCSE or equivalent in:

    • English (grade Grade 4/C or above)
    • Maths (grade Grade 4/C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Team working
    • Non judgemental
    • Patience

    Other requirements

    Core Behaviours for Outpatient Administrative staff. • Act with honesty and integrity at all times. • Demonstrate respect for others and value diversity. • Make an active contribution to developing the service. • Learn from and share experience and knowledge. • Keep others informed of issues of importance and relevance. • Consciously review mistakes and successes to improve performance. • Act as ambassadors for their directorate and Trust. • Be aware of the impact of their behaviour on others. • Be discreet and aware of issues requiring confidentiality.

    About this company

    The Royal Marsden NHS Foundation Trust is the world's first hospital dedicated to cancer diagnosis, treatment, research and education. Today, the Trust is a world-leading cancer centre specialising in diagnosis, treatment, care, education and research. Together with our academic partner, The Institute of Cancer Research (ICR), The Royal Marsden is the largest and most comprehensive cancer centre in Europe, treating over 50,000 NHS and private patients every year. It is a centre of excellence with an international reputation for ground-breaking research and pioneering the very latest in cancer treatments and technologies, as well as specialising in cancer diagnosis and education. The Trust has two hospitals: one in Chelsea, London, and another in Sutton, Surrey with dedicated units for all cancer types and provides care during diagnosis, treatment and beyond, and has specialist paediatric facilities for children and young people. We also have a Medical Daycare Unit at Kingston Hospital delivering day care chemotherapy and other supportive treatments. Our mission is to continue to make a national and global contribution to cancer research and treatment, so that more people are cured and quality of life is improved for those living with cancer. The Royal Marsden is shaped by a distinct set of values that define what we are and how we behave.

    After this apprenticeship

    • Working within the Healthcare sector
    • Progression with qualifications

    Ask a question

    The contact for this apprenticeship is:



    The reference code for this apprenticeship is VAC1000263061.

    Apply now

    Closes in 16 days (Monday 5 August at 11:59pm)

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