IT Helpdesk Apprentice

ROMO LIMITED

Sutton in Ashfield, NG17 5FB

Closes in 20 days (Friday 9 August at 11:59pm)

Posted on 5 July 2024


Summary

Romo has a small team of I.T Experts at their head office in Sutton-in-Ashfield. No I.T services are outsourced, which means you will get an excellent all round education in how a busy team operates. You will need to be enthusiastic, dedicated and keen to progress your career beyond your apprenticeship. If this sound like you, please read on!

Annual wage
£19,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Information communications technician (level 3)
Hours
Romo offers flexible working hours between 8.00am and 6.00pm. Shifts to be confirmed.

38 hours a week

Possible start date

Tuesday 27 August

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 3 Information Communications Technician apprenticeship standard, including Functional Skills in maths and English, if required.
  • You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
  • You will experience a blended learning model.
  • This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our Derby Road campus (NG18). This attendance is required during term time only.
  • You will gather learning evidence, journals and off-the-job records using your e-portfolio.
  • At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

Where you’ll work

Oddicroft lane

Sutton in Ashfield

NG17 5FB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST NOTTINGHAMSHIRE COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 5/B)
    • Maths (grade 5/B)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Customer care skills
    • Problem solving skills
    • Logical
    • Team working
    • Initiative
    • Non judgemental
    • Patience
    • ability to work under pressure

    About this company

    Romo are a family run business that operates worldwide from it's head office in Sutton in Ashfield. They are a market leader in designer fabrics and wall coverings and are renowned for their assortment of contemporary designs and versatile plains. The company was founded in 1902 and has grown to include international showrooms and over 370 employees. Whilst creativity and design are at the forefront of the business at head office there are teams of people who keep the business running smoothly ensuring new technologies are integrated to keep the business at the cutting edge.

    http://www.romo.com (opens in new tab)

    After this apprenticeship

    There are excellent progression opportunities within Romo for progression onto higher level apprenticeships. Romo are looking to educate and develop their apprentice into a long term career with the company.

    Ask a question

    The contact for this apprenticeship is:

    WEST NOTTINGHAMSHIRE COLLEGE

    Violet

    apprenticeships@wnc.ac.uk

    01623 900798

    The reference code for this apprenticeship is VAC1000263058.

    Apply now

    Closes in 20 days (Friday 9 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.