Travel Consultant Apprentice Toucan Travel

Interested in becoming a Travel Consultant? Toucan Travel are seeking an Apprentice to join their award-winning team. This exciting opportunity allows you to earn whilst you learn, working alongside travel industry leaders in a vibrant friendly environment. You will be handling holiday enquiries, face to face, over the phone and email.

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Closing date: 25 Jul 2024

Apprenticeship summary

  • Annual wage

    £12,313.60 to £22,010.56

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday, 9.00am - 5.30pm, Saturday, 9.00am - 1.30pm, you will be allocated 5 working days a week.

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    05 Jul 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

This apprenticeship opportunity will allow you to have first-hand experience in a busy award-winning travel agency surrounded by travel professionals.

Supported by senior team members you will:

  • Meet and greet new and existing customers in store, providing a professional warm welcome
  • Handling holiday enquiries, face to face, over the phone and email
  • Training and development - this may also include exciting opportunities to attend industry events in the UK and overseas. 
    Research and explore holiday enquiries using online platforms, reservation agents and email
  • Booking clients holidays, providing first class service end to end using learnt top class selling skills
  • Administration in all areas relating to travel
  • Providing excellent customer service
  • Working towards store targets and individual targets set out

The training you will be getting

  • This apprenticeship forms part of a formal qualification, on successful completion you will achieve a level 3 Travel Consultant qualification that will be added to your digital achievement record
  • Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
  • Training will be carried out online/face to face, both individually and as part of a classroom, to ensure you have an enhanced experience. You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
  • Learning first hand from training specialists and peers you can become a fully-fledged Travel Consultant in little over a 12-month period

What to expect at the end of your apprenticeship

  • On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set, Sales Executive Level 4. Next steps will be discussed in your 1-2-1's

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working, Geography


GCSE or equivalent Maths & English (Grade C / 4) Essential

Things to consider

This apprenticeship is for someone seeking a career in the travel industry at beginners level.

About the employer

Elite Escapes has over 30 years experience in tailor-made holidays and have firmly established their reputation as one of the leaders in the independent holiday market. Providing bespoke ABTA & ATOL bonded holidays for leisure and business travellers.


Toucan Travel


32 Chantry Way, The Chantry Centre, Andover, Hampshire

SP10 1LZ

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


A S Training International

Apprenticeship standard

Travel consultant

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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