Travel Consultant Apprentice

Toucan Travel

Hampshire, GU51 3BY

Closes in 4 days (Thursday 25 July at 11:59pm)

Posted on 8 July 2024


Interested in becoming a Travel Consultant? Hart Travel are seeking an Apprentice to join their award-winning team. This exciting opportunity allows you to earn whilst you learn, working alongside travel industry leaders in a vibrant friendly environment. You will be handling holiday enquiries, face to face, over the phone and email.

Annual wage
£12,313.60 to £22,010.56 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Travel consultant (level 3)
Monday - Friday, 9.00am - 5.30pm, Saturday, 9.00am - 1.30pm, you will be allocated 5 working days a week.

37 hours a week

Possible start date

Thursday 1 August


1 Year

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • This apprenticeship forms part of a formal qualification, on successful completion you will achieve a level 3 Travel Consultant qualification that will be added to your digital achievement record
  • Working with our chosen training provider you will be assigned a specialist Travel Assessor who will be working closely with you throughout your apprenticeship to ensure you have a robust, enjoyable, and enriching journey
  • Training will be carried out online/face to face, both individually and as part of a classroom, to ensure you have an enhanced experience. You will be assigned 6 hours a week in the workplace to spend towards your qualification with full support from your manager and assessor
  • Learning first hand from training specialists and peers you can become a fully-fledged Travel Consultant in little over a 12-month period

Where you’ll work

245 Fleet Road


GU51 3BY


An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Travel consultant (level 3)

Equal to A level

Course contents
  • Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
  • Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
  • Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
  • Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
  • Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
  • Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
  • Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
  • Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
  • Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
  • Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
  • Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
  • Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
  • Sustainability: Adapt working practices to minimise the negative effect on the environment
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Essential qualifications

    GCSE or equivalent in:

    • Maths & English (grade C / 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • Attention to detail
    • Customer care skills
    • Team working
    • Geography

    Other requirements

    This apprenticeship is for someone seeking a career in the travel industry at beginners level.

    About this company

    Elite Escapes has over 30 years experience in tailor-made holidays and have firmly established their reputation as one of the leaders in the independent holiday market. Providing bespoke ABTA & ATOL bonded holidays for leisure and business travellers. (opens in new tab)

    After this apprenticeship

    • On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set, Sales Executive Level 4. Next steps will be discussed in your 1-2-1's

    Ask a question

    The contact for this apprenticeship is:


    A S Training International

    The reference code for this apprenticeship is VAC1000263041.

    Apply now

    Closes in 4 days (Thursday 25 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.