Kia Customer Service Advisor Apprenticeship - Doncaster

D. M. Keith Limited

Doncaster, DN4 8SJ

Closes on Friday 30 August

Posted on 4 July 2024


Summary

Working in an approved office environment, this is an exciting opportunity for an apprentice to work alongside fully qualified parts advisors to be fully trained in sourcing and supplying parts for light vehicles. Duties include monitoring and solving customer problems/enquiries and processing customer orders.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 09:00 - 17:00. May include some Saturdays. Breaks to be confirmed.

40 hours a week

Possible start date

Sunday 1 September

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • Apprentices will be working and will be trained within the dealership and a Skills Coach will make contact at least every 28 days as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course

An Apprentice’s training includes:

  • Industry recognised Level 2 Customer Service
  • Practitioner Standard qualification
  • Functional Skills in maths and English (if required)

Where you’ll work

St Leger House, Bullrush Grove, Balby, Doncaster DN4 8SJ

Balby

Doncaster

DN4 8SJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Math's & English (grade C or Level 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills

    About this company

    Here at D. M. Keith, we believe in the personal touch. That’s why, whether you’re purchasing a new or used vehicle from one of our showrooms or booking in with one of our award-winning manufacturer-approved Aftersales teams, at D. M. Keith you are always guaranteed a friendly and professional experience. D. M. Keith officially celebrated their 60th anniversary in February 2023, marking 60 years in business. Since our humble beginnings back in the 1960s, Team Tartan has expanded, now with 15 sites across Yorkshire and Lincolnshire. Throughout the growth of D. M Keith, our core values have remained unchanged. Built on a strong passion for motor vehicles and an even stronger passion for excellent customer service, our aim at D. M. Keith has always been to be trusted and respected by everyone who encounters

    After this apprenticeship

    • A potential full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
    • Prospects are endless, by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Hannah Edwards

    hannah.edwards@skillnet.org.uk

    01923216165

    The reference code for this apprenticeship is VAC1000262801.

    Apply now

    Closes on Friday 30 August

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.