Customer Service Apprentice

HARROWDEN TURF LTD

KETTERING, NN14 3LT

Closes on Wednesday 4 September

Posted on 4 July 2024


Summary

A prestigious business that specialises in growing and supplying soft landscaping and green roofing materials for the UK gardening and landscaping industry, as part of your role you will be , processing orders by phone, and email, process card, cash and cheque payments, an exciting and varied role with different challenges daily.

Annual wage
£14,500 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
8:30am to 5pm Monday to Friday

40 hours a week

Possible start date

Wednesday 18 September

Duration

1 Year

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer Service level 2
  • Remote training delivery
  • OneFile
  • VLE
  • 6 hours of dedicated training time every week

Where you’ll work

COLPMANS FARM

ISLIP

KETTERING

NN14 3LT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STARTING OFF LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative

    About this company

    For over 20 years we have specialised in growing and supplying soft landscaping and green roofing materials for the UK gardening and landscaping industry. Our products include lawn turf, topsoil, wildflower matting and sedum matting differentiated into a portfolio of brands that meet their customers complex and varied needs. This is a fantastic opportunity for an eager and personable individual to start their career in Customer Service working within a supportive environment.

    After this apprenticeship

    Possible full-time permanent position upon completion of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    STARTING OFF LIMITED

    Lucy Harris

    lucy.harris@startingoff.co.uk

    The reference code for this apprenticeship is VAC1000262602.

    Apply now

    Closes on Wednesday 4 September

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.