IT Support Coordinator Apprentice

EAT THAT FROG COMMUNITY INTEREST COMPANY LTD

TORQUAY, TQ1 3DG

Closes in 6 days (Wednesday 24 July at 11:59pm)

Posted on 8 July 2024


Summary

A fantastic opportunity to come and join the team at ETF CIC as an IT Apprentice. Since it's inception ETF has become the South West's leading alternative to Post 16 and adult education centre. If you have a passion for IT and all things tech, have drive and would like to get a foot in the door, seize the chance and make an application!

Annual wage
£15,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 9.00am - 5.00pm.

37 hours a week

Possible start date

Monday 5 August

Duration

1 Year 5 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Apprentices will achieve the Information Communications Technician Level 3 Apprenticeship qualification, as well as having the chance to study towards industry recognised certifications including CompTIA A+, Cloud Essentials+ and ITIL v4 Foundation
  • Training is completed through our online classroom environment, with monthly one to one support from a dedicated tutor, as well as a virtual fortnightly day release for Knowledge Training from our dedicated training team
  • Functional Skills in maths and English, if required

Where you’ll work

91 UNION STREET

TORQUAY

TQ1 3DG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BLUE SCREEN IT LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Non judgemental
    • Patience

    Other requirements

    This will involve visiting several different sites, therefore a drivers licence would be desirable.

    About this company

    We are ETF! And we’re different from all the rest! Since being founded in 2011, we have steadily become the South Wests’ No.1 alternative education centre, solely based around people, values & quality. We enable people to identify and overcome their barriers to live a more fulfilled life. Whether you’re a teenager or an adult, it’s never too late to learn. We provide safe and fun learning environments, tailored around you!

    https://eatthatfrog.ac.uk/ (opens in new tab)

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    • Apprentices who complete this programme potentially could progress to Network Engineer L4 or Cyber Security apprenticeships.

    Ask a question

    The contact for this apprenticeship is:

    BLUE SCREEN IT LIMITED

    James Pickard

    james.pickard@thinkbitgroup.co.uk

    01752 270281

    The reference code for this apprenticeship is VAC1000262581.

    Apply now

    Closes in 6 days (Wednesday 24 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.