Welfare Officer Apprentice S.S.A.F.A. FORCES HELP

During this Apprenticeship you will be completing your Level 3 Community Health and Wellbeing Worker apprenticeship, as you will be playing an active role in the lives of RAF personnel and their immediate family. You will be a trusted and confidential source of support and you will be assisting service users with challenges they may be facing. Duties include: carrying a caseload, providing direct support, advice, guidance as required, including regular reviews to ensure desired outcomes are achieved.

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Closing date: 04 Aug 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday - 8:30am to 5pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    04 Jul 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Undertake need assessments to identify, plan and deliver appropriate solutions.
  • Contribute to service development activities to support the best interests of the RAF community.
  • Carry a caseload, providing direct support, advice, guidance as required, including regular reviews to ensure desired outcomes are achieved.

The training you will be getting

  • The Qualification that you will achieve at the end of this Apprenticeship will be the Level 3 Community Health and Wellbeing worker.
  • The training will be delivered on a monthly basis and our trainer will come to see you in your workplace.
  • Functional Skills Level 2 in English and maths will be provided for those without GCSE Grade 4/C (or equivalent) if required. 

What to expect at the end of your apprenticeship

There is expected career progression within this role, with you potentially being able to progress through the company and do further qualifications also.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Team working, Non judgemental, Empathy, Sympathetic


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

26 days Annual Leave per annum plus bank holidays. This will rise to 31 days plus bank holidays after 2 years' service.

About the employer

SSAFA's support covers both regulars and reserves in the Royal Navy, the Royal Marines, the British Army and the Royal Air Force and their families, including anyone who has completed National Service. We know and understand the unique demands of service life, whether in the UK or overseas, and in times of need, we help to enable the Forces family to thrive.




RAF Brize Norton



OX18 3LX

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Community health and wellbeing worker

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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