Video Content Creator & Auction Assistant Apprentice

Prestige Auctions

Grimsby, DN31 3AX

Closes tomorrow (Sunday 21 July at 11:59pm)

Posted on 4 July 2024


Summary

Prestige Auctions have an amazing opportunity for an enthusiastic new apprentice to join the business, to assist with video production, content creation and all aspects of customer service. Using professional equipment, you’ll be involved in filming, video editing, creating content for social media and working on a podcast.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Working flexibly between the opening hours of: Monday 07.00 – 16.00 Tuesday 08.00 – 16.00 Friday 08.00 – 19.00 Saturday 08.00 – 18.00 Possible work on a Sunday

37 hours a week

Possible start date

Thursday 1 August

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Level 2 Customer Service Practitioner

End Point Assessment for Customer Service Practitioner

A bespoke programme of practical, technical and vocational learning

Functional Skills in maths and English (if applicable)

Training schedule has yet to be agreed. Details will be made available at a later date.

Where you’ll work

169-177 Cleethorpe Road

Grimsby

DN31 3AX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TEC PARTNERSHIP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths and English (grade 3/ D)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Patience
    • Video Editing Skills
    • Social Media Experence

    Other requirements

    Prestige Auctions is based on Cleethorpe Road in Grimsby. Please check the location and ensure you would be able to report to work on a daily basis.

    About this company

    Prestige Auctions is Grimsby’s premier auction house. We specialise in auctioning a diverse range of items, from everyday crockery sets to exquisite vintage furniture. Our commitment to excellence and customer satisfaction sets us apart, making us the go-to auction house with the lowest commission rates in the region. At Prestige Auctions, we pride ourselves on our fast-paced and vibrant work environment. Every Saturday, our auction house buzzes with excitement as we handle an average of 700 lots, ensuring that each item receives the attention it deserves. Our extended viewing hours every Friday from 8:00 AM to 7:00 PM allow customers ample time to appreciate the quality and uniqueness of our offerings. We offer more than just auctions; we provide professional valuation services, helping clients with no prior experience navigate the auction process with ease. Our team of experts delivers honest and reliable saleroom valuations, ensuring accurate estimates for all valuable belongings. Working at Prestige Auctions means being part of a dedicated team that is passionate about achieving the best prices for our clients. Our collaborative approach extends beyond our Grimsby location as we work closely with auction rooms across the country, ensuring that each item finds its perfect market. Our notable achievements include conducting several successful on-site auctions, such as the complete sale of Pleasure Island theme park in Cleethorpes. This showcases our ability to manage large-scale auctions anywhere in the UK, providing a challenging and exciting work environment for our employees. Join us at Prestige Auctions and be part of a team that values professionalism, integrity, and a passion for auctions. With our excellent facilities, and a supportive team atmosphere, you’ll find a fulfilling career where every day brings new opportunities and rewards.

    https://www.prestigeauctions.co.uk/ (opens in new tab)

    After this apprenticeship

    Prestige Auctions are offering this position as a chance for someone new to come into the business and develop. There are growth opportunities, and we have big plans for the future of our online media creation.

    Ask a question

    The contact for this apprenticeship is:

    TEC PARTNERSHIP

    Grimsby Institute Apprenticeship Team

    myapprenticeship@grimsby.ac.uk

    0800 012 6656

    The reference code for this apprenticeship is VAC1000262554.

    Apply now

    Closes tomorrow (Sunday 21 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.