Apprentice Patient Administrator/Receptionist

West Suffolk NHS Foundation Trust

Sudbury, CO10 7RF

Closes in 2 days (Sunday 21 July)

Posted on 4 July 2024


Summary

The Glemsford GP Surgery team is a dynamic team of multi-professionals. We are looking to appoint a friendly, efficient apprentice patient administrator/receptionist to join us. You will be supported to gain skills and knowledge in all aspects of administration.

Annual wage
£9,984 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Business administrator (level 3)
Hours
Monday - Friday 08.00 - 14.00 or 12.30 - 18.30 Apprentice will work these hours on a rotational pattern

30 hours a week

Possible start date

Sunday 1 September

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You will study for and gain a level 3 Business Administrator Apprenticeship
  • There will a requirement to attend some face to face study days at the college location but the rest of the learning will be completed online
  • You will be supported to learn in practice as you undertake your role
  • You will be allocated a work based mentor and a college tutor who will visit you in the workplace and support you with one to one tutorials

Where you’ll work

Lion Road

Glemsford

Sudbury

CO10 7RF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEST SUFFOLK COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade A*- C or 4-9)
    • Maths (grade A*- C or 4-9)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Team working
    • Non judgemental

    About this company

    West Suffolk NHS Foundation Trust (WSFT) provides hospital and a range of community health care services to the population of west Suffolk and is an associate teaching hospital of the University of Cambridge. We serve a predominantly rural geographical area of roughly 600 square miles. At our main site, the 430-bed West Suffolk Hospital, there is a purpose-built Macmillan Unit for the care of people with cancer, a dedicated eye treatment centre and a day surgery unit where children and adults are treated. Access to specialist services is offered to local residents by networking with tertiary centres.

    http://www.wsh.nhs.uk (opens in new tab)

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    • On sucessful completion of the apprenticeship you will be a permanent member of the Glemsford Surgery team
    • Ongoing development and learning opportunities are available to all colleagues but this role may ignite your interest into  areas such as team supervision, project management or organisational development roles as well as more senior administrative roles

    Ask a question

    The contact for this apprenticeship is:

    West Suffolk NHS Foundation Trust

    Alice Bedford-Taylor

    Alice.bedford-taylor@nhs.net

    01787 280484

    The reference code for this apprenticeship is VAC1000262551.

    Apply now

    Closes in 2 days (Sunday 21 July)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.