Housing Access Office Apprentice

Kingston upon Hull City Council

Hull, HU1 1HJ

Closes in 4 days (Sunday 28 July at 11:59pm)

Posted on 4 July 2024


Hull City Council Neighbourhoods and Housing's Housing Access Service is looking to recruit confident individuals to join them to help support day to day duties in providing excellent homelessness and housing allocations services. The successful person will deal with a variety of administrative task throughout the service, including enquiries.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Business administrator (level 3)
Monday - Friday, initially starting between 8.30am and 4:30pm, with the potential to move to flexible working.

37 hours a week

Possible start date

Monday 12 August


1 Year 6 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Business Administrator Level 3 Apprenticeship Standard
  • End Point Assessment (EPA)
  • Functional Skills in maths, English if required
  • Regular training and development sessions to meet the needs of the employer and the apprentice

Where you’ll work

Warehouse No 9

Guildhall Road




An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Desirable qualifications

    GCSE or equivalent in:

    • Maths & English (grade Grade A - C / 7 - 4)
    • Business Administration (grade Level 2)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • IT skills
    • Organisation skills
    • Problem solving skills
    • Team working
    • Initiative
    • Self-motivated
    • Punctual and reliable

    Other requirements

    - Successful candidate must be committed to completing the Apprenticeship . - Flexible location with offices in the city centre, the north and east of the City. We are keen for the successful applicant gaining a range of experiences.

    About this company

    This post is an opportunity to gain first-hand experience of working in an office environment but also to learn the importance of social housing within a local authority from experienced colleagues. There are several teams within the Housing Access Service, which is the ‘front door’ to accessing homelessness and housing advice in the city. The teams requiring Apprentice support are; • the Homelessness Prevention & Options Team, which supports the 4000 customers every year who approach the council for assistance with homelessness, and • the Housing Allocations Team which allocates the available council homes and signs people up to their new tenancy. We require an apprentice in both teams, however, there may be an opportunity to work in both at some point, or the wider Housing Access Service, as we are keen to provide you with a range of experience and for you to develop your skills in different disciplines.

    http://www.hullcc.gov.uk (opens in new tab)

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    • Potential future job opportunities for the successful candidate with Hull City Council

    Ask a question

    The contact for this apprenticeship is:


    Employer Engagement Team



    The reference code for this apprenticeship is VAC1000262550.

    Apply now

    Closes in 4 days (Sunday 28 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.