Business Admin (Student Support) Apprentice

Harlow College

Essex, CM20 3EZ

Closes in 4 days (Friday 26 July)

Posted on 3 July 2024


The Student Support team are responsible for providing an efficient and effective Admissions, Bursary, IAG and Administrative support for prospective and current students at the College, ensuring that all students and parents have a positive experience of the enrolment process from initial advice/guidance to enrolment on the appropriate program.

Annual wage
£19,978 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Business administrator (level 3)
Monday - Friday 08:45 - 17:15

37 hours a week

Possible start date

Monday 2 September


1 Year 6 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You will study Level 3 Business Administrator Apprenticeship Standard
  • The training will be at Harlow College, Harlow, Essex, as well as on the job
  • This will include Personal Learning and Thinking Skills
  • The program is based on end point assessment

Further details about the apprenticeship can be found in the link below:

Where you’ll work

Velizy Avenue



CM20 3EZ


An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Essential qualifications

    GCSE or equivalent in:

    • English (grade Grade 4/C or above)
    • ICT (grade Grade 4/C or above)
    • Maths (grade Grade 4/C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Analytical skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience
    • Enthusiasm/Motivation
    • Reliable
    • High standards
    • Trustworthy
    • Good time management

    Other requirements

    The successful candidate can expect the College to fund any training required for the role, investment in their professional development, opportunities to further their career as well as an excellent benefits package including 30 days annual leave (pro-rata) plus bank holidays.

    About this company

    We are graded Good by Ofsted and have won awards for our innovative approach to learning. Our students get great results, for example, 80% of A Level grades achieved were A*-C, the average grade our vocational students achieve is DDD (triple distinction). Our students make Harlow College a special place - there are great opportunities to get involved in College life, whether they choose to become a Student Ambassador, volunteer in the community or take part in the National Citizen Service. Our staff are here to help students make the right choice for their future; we hope learners ask all the questions they need to, to make an informed choice and find out if Harlow College is the right place to learn. (opens in new tab)

    After this apprenticeship

    Fixed term for 18/21 months

    Ask a question

    The contact for this apprenticeship is:


    Kellie Tighe


    The reference code for this apprenticeship is VAC1000262503.

    Apply now

    Closes in 4 days (Friday 26 July)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.