Aftersales Administration Apprentice

ALTEGRA INTEGRATED SOLUTIONS LIMITED

South Petherton, TA13 5JH

Closes on Sunday 1 September

Posted on 5 July 2024


Summary

The Level 3 MHE Aftersales Administrative Apprentice involves answering the mainline telephone and working as an administrative support for all aspects of the MHE Aftersales Department including, but not limited to, Service, Parts and Driver Training, within the Aftersales office.

Annual wage
£18,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Business administrator (level 3)
Hours
Monday to Friday, 8am – 5pm Apprentice's under 18 years of age will work 40 hours or less per week.

42 hours a week

Possible start date

Monday 9 September

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • The apprenticeship training is delivered through a combination of workplace learning and regular college attendance through virtual workshops. This training will teach you the knowledge, skills and behaviours set out in the Business Administration Level 3 Standard.
  • On completion the apprentice will receive a Business Administration Level 3 qualification.
  • Functional Skills in Maths and English may also be required depending on current level.   

Where you’ll work

Altegra Integrated Solutions Limited

Lopen Head Business Park

South Petherton

TA13 5JH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

YEOVIL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade Grade 9 – 4 / A* - C)
    • Maths (grade Grade 9 – 4 / A* - C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills

    Other requirements

    You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.

    About this company

    Altegra Integrated Solutions has grown to become one of the UK's leading independently owned material handling equipment service providers, and provides facilities management, training and hire to its customers with over 100 employees and 2 sites located across the UK.

    https://www.altegra.co.uk/ (opens in new tab)

    After this apprenticeship

    The administration role may be a gateway to further career opportunities within the organisation.

    Ask a question

    The contact for this apprenticeship is:

    YEOVIL COLLEGE

    Vicki Davey

    Victoria.Davey@yeovil.ac.uk

    01935 845561

    The reference code for this apprenticeship is VAC1000262491.

    Apply now

    Closes on Sunday 1 September

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.