Apprentice Medical Receptionist

Red House Medical Centre


Closes tomorrow (Friday 26 July at 11:59pm)

Posted on 3 July 2024


We are a small friendly GP surgery, based in the North of Sunderland, looking for an enthusiastic medical receptionist to join our team. You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team, plus more.

Annual wage
£12,313.60 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Monday - Friday, 8.30am - 5.00pm, with 1-hour lunch.

37 hours a week

Possible start date

Monday 29 July


1 Year

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer Service Level 2 Apprenticeship includes:

  • Level 2 Functional Skills in maths and English (if required)
  • Work based delivery of Level 2 Apprenticeship Standard
  • Full company induction including health and safety
  • 20% off-the-job time will be given for study/assignments
  • Monthly contact session with your PV trainer
  • Internal training provided by your employer and workplace mentor

Where you’ll work





An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Essential qualifications

    GCSE or equivalent in:

    • English and Mathematics (grade C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Non judgemental

    About this company

    Red House Medical Centre is proud to be one of the longest established practices in the area. It has been in existence for over 100 years, originally in the Roker area of Sunderland. Over the years we have successfully developed our premises at Red House to accommodate the expanding clinics and the recruitment of trained clinical staff. (opens in new tab)

    After this apprenticeship

    • If successful in completing this apprenticeship, there would be progression into business administration as the role develops.  

    Ask a question

    The contact for this apprenticeship is:




    The reference code for this apprenticeship is VAC1000262444.

    Apply now

    Closes tomorrow (Friday 26 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.