L3 ICT Support Technician Apprentice – UK Plumbing Supplies – Stockton Heath WA4 6HL – £18-20k

UK PLUMBING SUPPLIES LIMITED

Cheshire, WA4 6HL

Closes in 10 days (Wednesday 31 July at 11:59pm)

Posted on 2 July 2024


Summary

To assist with the support and administration of Company systems within UK Plumbing Supplies Limited (UKPS). This role within the Business Systems Support team of UKPS, involves the co-ordinating and supporting all the support activities that the team perform for the multiple businesses.

Annual wage
£18,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Information communications technician (level 3)
Hours
Monday-Friday 9am-5pm. The apprentice will be required to work one Saturday every 8-12 weeks.

37 hours a week

Possible start date

Monday 19 August

Duration

1 Year 9 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 Information Communications Technician standard

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1

Where you’ll work

Quayside 2a Wilderspool Park

Greenalls Avenue

Stockton Heath

Cheshire

WA4 6HL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TECHNICAL PROFESSIONALS LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4 (C))
    • Maths (grade 4 (C))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Team working
    • Initiative

    Other requirements

    You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years, hold valid residency status, have the right to work in the UK

    About this company

    UK Plumbing Supplies provide a dedicated and attentive service to trade and industry. Combining local, personal service with a wide range of high quality and cost-effective branded products from over 310 locations. UKPS are one of the UK’s largest plumbing and heating distributors; and the largest independent merchant. The company was only formed in late 2016 through the acquisition of Willbond which at the time had 8 Profit centre Locations. Through a series of acquisition, we now trade under 11 brands such as HPS, Plumbcity, Plumbstop, Willbond, UKPS, Plumbing supplies, Plumbase, Graham and Plumbstore. Our Service Centre Our IT, Finance, Banking, Payments, Payroll and other key support functions are based in our Stockton Heath Service Centre. Our Service Centre is keen to supporting our stores and contributing to our business performance. To help support the growth of our IT team we have an opportunity for an IT Support Technician to join the team whilst completing an IT solutions apprenticeship programme. This is a great opportunity for an individual who wants to learn new IT skills and start a long term career within a growing business.

    https://www.ukps.com/ (opens in new tab)

    After this apprenticeship

    There may be the opportunity to apply for a full-time role at the end of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    TECHNICAL PROFESSIONALS LIMITED

    Sam Richardson

    s.richardson@learn-tech.com

    The reference code for this apprenticeship is VAC1000262169.

    Apply now

    Closes in 10 days (Wednesday 31 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.