Level 3 ICT Apprenticeship POINT2POINT IT LIMITED

The IT Technician will be trained on our RMM (Remote Monitor and Monitoring) package. You will be dealing with client IT problems and trained in prevention of the problem not just reacting to current issues. You will be working on notebooks, desktops, servers mainly on the Windows. You will also be learning and dealing with Microsoft 365 problems.

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Closing date: 15 Aug 2024

Apprenticeship summary

  • Annual wage


    Pay will be reviewed after apprentice completes probation

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 6.00pm.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    09 Sep 2024

  • Date posted

    02 Jul 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

The IT Technician Apprentice will be learning how to develop business IT hardware and software to our ever-growing client base. Below is a basic list of duties:

  • Answering customer calls and helpdesk ticket enquiries and recording details of IT requests
  • Returning customer calls and helpdesk ticket enquiries
  • Going to client’s site to install equipment or setup software.
  • Keeping an accurate timesheet, detailing time, customer and work completed
  • Making software available to appropriate users
  • Assigning access permissions to users according to the role
  • Installing and testing software
  • Trouble-shooting PC software and operating system errors / faults
  • Ensuring remote monitoring software is installed, properly configured, regularly updated and working properly on all PC and server stations
  • Distributing files as required for staff use
  • Maintaining servers and network hardware
  • Setting up hardware
  • Diagnosing and troubleshooting hardware failures
  • Checking new computer equipment and installing as expected
  • Liaising with external vendors to resolve faults speedily
  • Liaising with the designated personnel

The training you will be getting

  • IT Communications Technician Apprenticeship qualification, Level 3 Apprenticeship Standard.
  • Training schedule has yet to be agreed. Details will be made available at a later date.

What to expect at the end of your apprenticeship

  • Full-time job at Point2Point IT Ltd
  • Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English and maths (Grade C/4 or above) Essential

Things to consider

If your application is shortlisted prior to the first stage you will need to create a video. The video only has to be a few minutes long and he’s asked for it to include: •A bit about yourself, what you’ve done so far in regards to IT- any GCSEs, home learning etc. •Why you want to do this apprenticeship •What you are looking to get out of it.

About the employer

We are a Swindon based IT company focusing on tech solutions for small and medium businesses, our client base spans Wiltshire, Berkshire and London. Our clients see us as an extension to their business which mean we will often be involved in our client’s business planning decision. Our clients’ requirements range from IT enhancement and improvement with IT equipment or software, design and implementation of tech solutions to improve business efficiency, VoIP business solutions, moving the business to the cloud so our client can stay more agile. We also managed all aspects of our client IT security.




Point2Point IT Ltd, Suite 1 Crowood House

Gipsy Lane


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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience





Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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