Digital Support Technician Apprentice

CORNWALL GROUP LIMITED

St Austell, PL25 3JQ

Closes in 6 days (Wednesday 31 July at 11:59pm)

Posted on 3 July 2024


Summary

The Cornwall Group are offering an exciting opportunity to join their family run business as a Digital Support Technician apprentice! Learn the knowledge, skills and behaviours to kickstart your career in IT. Duties will include performing routine maintenance and upgrades, plus more.

Annual wage
£13,500 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Digital support technician (level 3)
Hours
Monday to Friday inclusive, 8am - 5pm.

40 hours a week

Possible start date

Monday 23 September

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be working towards a Level 3 Digital Support Technician apprenticeship standard.

Functional skills in maths and English (if required).

You will receive on and off the job training and support from an assessor and an apprenticeship advisor.

You will be required to attend Cornwall College St Austell on a weekly basis as part of the apprenticeship training.

Where you’ll work

Cornwall Group Ltd, Cornwall Glass (Manufacturing)

Stennack Road

Holmbush Industrial Estate

St Austell

PL25 3JQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CORNWALL COLLEGE

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English language (grade 4/C)
    • Maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Analytical skills
    • Logical
    • Team working
    • Initiative
    • Passion for the industry
    • Time management skills
    • Strong interpersonal skills
    • Adaptable

    Other requirements

    Competitive salary together with generous holidays, company pension and healthcare. Driving Licence is essential, or close to passing test. A working Knowledge of HTML, CSS & PHP, SQL would be desirable but not essential.

    About this company

    Our Mission: To support both our Group and Local Communities by providing first class service whilst helping them develop, innovate and flourish. We are a family run business with origins that started in Truro, Cornwall over 45 years ago. Cornwall Group was formed as part of a major restructure of Cornwall Glass in July 2019 creating a new Group entity with originally three trading divisions, this included Mackenzie Glass, Cornwall Glass & Glazing and Cornwall Glass Manufacturing. In 2021 homeware and gift shops Annie and Maude, Truro, and The Bourdeaux Shop on the Isles of Scilly joined the group. In 2023, independent glass supplier Forward Glass, in Birmingham, joined the group as Cornwall Group’s most substantial acquisition to date. All five companies, each a Limited company in their own right, sit under a new Group function, encompassing IT, Finance, HR and Marketing: The Cornwall Group.

    After this apprenticeship

    Progression to level 4 or other technical certification where applicable,

    Progression within the company to our 2nd line team.

    Ask a question

    The contact for this apprenticeship is:

    CORNWALL COLLEGE

    Holly

    01209 616452

    The reference code for this apprenticeship is VAC1000261998.

    Apply now

    Closes in 6 days (Wednesday 31 July at 11:59pm)

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