IT Customer Support Apprentice


Leeds, LS1 2QH

Closes in 27 days (Thursday 15 August at 11:59pm)

Posted on 2 July 2024


Are you looking to turn your passion for IT into a career? We have a fantastic opportunity to join our team as a IT Customer Support Apprentice. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.

Annual wage
£21,000 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
IT solutions technician (level 3)
Monday to Friday between 9am to 5:30pm.

37 hours a week

Possible start date

Sunday 18 August


1 Year 6 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 3 IT Solutions Technician standard delivered via virtual learning platform sessions. With support from specialist trainers and 121 skills coaches and our learning platform "Aptem" where you will complete the learning on program
  • IT Vendor training will also be provided

Where you’ll work

32 Park Cross Street




An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

IT solutions technician (level 3)

Equal to A level

Course contents

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


Essential qualifications

GCSE or equivalent in:

  • English & Maths (grade Grade C/Level 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


  • Communication skills
  • IT skills

Other requirements

This role is a hybrid position, with 3 days at home, and 2 days in our office in central Leeds

About this company

Randstad is the world's largest recruitment agency who are looking for an IT Customer Support Apprentice to join our team in Leeds

After this apprenticeship

  • In addition to the customer facing role, you will train in one of our key departments: technology (design, development), customer success, marketing or sales. Every week you will have the opportunity to work on projects, support other team members and learn valuable skills. Upon successful completion of
    your apprentice you will then move to your chosen department as a junior and progress through the company.

Ask a question

The contact for this apprenticeship is:


The reference code for this apprenticeship is VAC1000261941.

Apply now

Closes in 27 days (Thursday 15 August at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.