Apprentice Receptionist/Administrator

Kirton Lindsey & Scotter Surgery


Closes in 14 days (Friday 2 August at 11:59pm)

Posted on 2 July 2024


The Apprentice will be responsible for undertaking a wide range of reception duties and the provision of general support to the team and be the central point of contact for patients. You will undertake a Business Admin level 3 Apprenticeship training which is provided by PMA Ltd, additional on the job training.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Business administrator (level 3)
Monday - Friday. Times to be agreed.

37 hours a week

Possible start date

Saturday 3 August


1 Year 8 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Business Administration Level 3 apprenticeship qualification
  • Training in the workplace provided by PMA Ltd
  • Functional skills maths and English, if required

You will have on the job training within the organisation and have an assigned assessor who will provide you with additional training sessions and assessments to gain the business administrator qualification.

Mandatory Training will be provided on commencement of employment and during the first 3 months.

Such as, Fire training, Data Protection, Moving and Handling, Mental Capacity Act, Safeguarding, Equality and Diversity etc.

This list is not exhaustive.

Where you’ll work





DN21 3SB


An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Essential qualifications

    GCSE or equivalent in:

    • English (grade Grade 4/C)
    • Maths (grade Grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • Attention to detail
    • Organisation skills

    Other requirements

    You may be required to cover at both the surgery sites, they are both located in DN21 area

    About this company

    Kirton Lindsey & Scotter Surgery is a busy friendly GP Practice working across 2 sites (Kirton Lindsey & Scotter) and we aim to provide high quality healthcare to our patient population of around 10600 patients. We have 4 GP Partners, 3 Salaried GPs, 2 Nurse Practitioners, 1 Trainee Advanced Care Practitioner, 4 Practice Nurses, 4 Health Care Assistants, 1 Practice Pharmacist, 1 Business Manager, 1 Operations Manager, 1 Finance Administrator and a team of Receptionists and Admin Staff across the 2 sites. We are an approved training practice and teach GP Registrars, FY2s and Hull & York Medical Students.

    After this apprenticeship

    Career progression within the company or primary care network may be available to the right candidate.

    Ask a question

    The contact for this apprenticeship is:



    The reference code for this apprenticeship is VAC1000261940.

    Apply now

    Closes in 14 days (Friday 2 August at 11:59pm)

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