Customer Service Apprentice

STONE TECHNICAL SERVICES GROUP LIMITED

COUNTY DURHAM, DL1 4YA

Closes in 9 days (Thursday 1 August at 11:59pm)

Posted on 2 July 2024


Summary

We are a busy and vibrant firm, and are looking for a Customer Service Apprentice to join the Administration Team. This role includes day to day administration support and maintaining customer relationships though communication. Our Customer Service position requires a confident telephone manner and excellent team working skills.

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Year 1 – 9am to 5pm Year 2 – 8am to 5pm Days to be confirmed

35 hours a week

Possible start date

Monday 5 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Maths and English Functional Skills if required - if not required, Maths and English upskill will still be provided but you do not need to sit an exam.
  • Preparation for End Point Assessment.
  • Training schedule has yet to be agreed. Details will be made available at a later date. 

Where you’ll work

NULL KELLAW ROAD

DARLINGTON

COUNTY DURHAM

DL1 4YA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST DURHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4 / C and above)
    • Maths (grade 4 / C and above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills

    Other requirements

    Previous apprentices for Stone Technical still work for the company and have promoted into management roles. There is definitely long term career opportunities within the business for the right candidate.

    About this company

    Stone Technical Services Group Ltd are specialist providers of project solutions in the heritage, restoration and conservation sectors.

    https://www.stonetechnicalgroup.co.uk/ (opens in new tab)

    After this apprenticeship

    Previous apprentices for Stone Technical still work for the company and have promoted into management roles. There is definitely long term career opportunities within the business for the right candidate.

    Ask a question

    The contact for this apprenticeship is:

    EAST DURHAM COLLEGE

    Emma Norbury

    emma.norbury@eastdurham.ac.uk

    0191 5185587

    The reference code for this apprenticeship is VAC1000261925.

    Apply now

    Closes in 9 days (Thursday 1 August at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.