Our Administration Assistants are the face of our reception area, greeting visitors and answering telephone queries professionally and courteously, while showing care and support to our residents and their families. As part of the business team, you'll get to know the residents and be support to them as they go about their daily lives in the Home.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday 9.00am - 5.00pm

    Total hours per week: 30

  • Expected duration

    18 Months

  • Possible start date

    01 Aug 2024

  • Date posted

    02 Jul 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Main Duties:

  • Welcome all visitors in a friendly but professional manner
  • Offer a drink to visitors
  • Show all visitors to appropriate area of the Home such as resident room or lounges as appropriate without delay
  • Ensure all telephone calls are answered promptly and courteously in line with company protocols
  • Placing of external ads as directed by the Home Manager
  • Sending out application packs to prospective candidates
  • Receiving applications and logging
  • Issue all applications received to recruiting manager
  • Arrange suitable interview times for candidates
  • Interview and selection packs are produced and passed to interviewing manager
  • Greeting candidates and reviewing and verifying right to work documentation
  • Write to successful and unsuccessful candidates confirming outcome of their application/interview
  • Obtaining employment references
  • Initiating DBS check and health questionnaire
  • Monitoring process to ensure no significant time lags
  • Regular contact with new starters ensuring they are aware of any delays in process
  • Creation of new starter files
  • Update HR records of all new starters
  • All Home invoices except maintenance are logged on spreadsheet and coded
  • Request approval from Home Manager
  • Scan approved invoices and send to Finance
  • Record and process any cheques or money for residents in line with company procedure
  • Write letters of support to enable residents to successfully withdraw requested funds
  • Record all purchases made by residents in line with company protocol
  • Process requests for petty cash, ensuring the necessary authorisation is sought.
  • Monitor the Imprest Petty Cash account, recording all transactions, ensuring proper authorisation is always sought and reporting to Finance at month end
  • Monitor and keep records of all transactions - Amenity account
  • Record all Association / Legacies and Donations - as above but records kept at Home and not HO
  • Update enquires log as directed by the management team
  • Update resident records as directed by the BA
  • Daily exceptions to working hours are manually input
  • Weekly processing of payroll information - checking for different shifts / holidays and sickness
  • Print off reports and keep as record
  • Calculate sickness and leave entitlements and update Snowdrop records
  • Run reports for ROM - weekly activity report of Agency usage
  • Stock checks and ordering of any stationery required
  • Ensure that all documentation is properly filed and stored (in secure cabinets if required)
  • Supporting meetings and taking notes
  • Producing materials and documents as required by the management team

You'll support the Business Relationship Manager and provide administrative assistance in a variety of tasks including invoice processing, recruitment and maintaining staff records. It's a busy role where every day is different.

Our in-house Training Manager will be on hand to support you through your induction programme, and the learning and development team will be ready to help you develop your career in social care and give you the tools you need to flourish and grow. We have an award-nominated wellbeing scheme and we support our staff to achieve the most out of every day working with us.

The training you will be getting

  • The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification
  • Functional skills will be studied if equivalent qualifications are not held

What to expect at the end of your apprenticeship

A potential for a full-time role, for the right applicant, upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Number skills, Team working


GCSE or equivalent Maths and English (Grade 4-9) Essential
NVQ or SVQ Level 2 or equivalent Customer Service (Grade Pass) Desired

Things to consider

Located in the historic market town of Bury St Edmunds in Suffolk, Cornwallis Court is a short walk from bus and train services. There is free parking on site. Cornwallis Court provides residential care, nursing and residential dementia support for up to 68 residents with permanent care or short-stay respite breaks.

About the employer

Caring has been our way of life since 1842 and we provide a Home for over 1,000 people across England and Wales – while supporting many more. Whether people need residential care or nursing care, residential dementia support or limited sheltered accommodation, we care for them professionally and kindly. We seek reliable individuals who share our values (Kind, Supportive, and Trusted), are dedicated to teamwork and committed to the care of our residents. We believe our staff to be our greatest asset and we work hard to invest in the people behind our award winning service. We are proud to boast an award nominated wellbeing scheme, and we aim for our staff to get the most out of every day with RMBI Care Co.




R M B I, Cornwallis Court, Hospital Road

Bury St. Edmunds

IP33 3NH

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Jul 2024