Customer Service Apprenticeship


40 St Paul's Square, B3 1FQ

Closes in 7 days (Sunday 28 July)

Posted on 2 July 2024


Don't miss out on this incredible opportunity to launch your career as a Customer Service Apprentice in the thriving healthcare recruitment sector. You'll be an essential part of the team, responsible for supporting the recruitment department with data management, and assisting with customer support. Apply now to become a part of a team!

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Mon - Fri 8 a.m. - 5 p.m. (1 hour lunch break).

40 hours a week

Possible start date

Tuesday 30 July


1 Year

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Customer service practitioner Level 2
  • Training schedule has yet to be agreed. Details will be made available at a later date

Where you’ll work

40 St Paul's Square

B3 1FQ


An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4 / C or above)
    • Maths (grade 4 / C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • Creative
    • Customer care skills
    • Flexible
    • Initiative
    • Non judgemental
    • Patience
    • Problem solving skills
    • Team working

    Other requirements

    Have you considered wage / hours / location?

    About this company

    With over a decade working specifically in the healthcare market, we are experienced in the provision of Registered Nurses, Operating Theatre Professionals, Allied Health Professionals, Healthcare Assistants and Support Workers. Working closely with our customers to care for and support their clients and service users, we supply NHS Hospitals, Private Hospitals, Clinics, Charities, Care Homes and Residential Units

    After this apprenticeship

    An opportunity to obtain a long-term career progression within the business.

    Ask a question

    The contact for this apprenticeship is:


    The reference code for this apprenticeship is VAC1000261819.

    Apply now

    Closes in 7 days (Sunday 28 July)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.