IT Support Apprentice DARKE & TAYLOR LIMITED

The apprentice’s role is to provide excellent customer service and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Duties include installation of software and hardware and supporting business critical systems, operating system and applications.

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Closing date: 25 Jul 2024

Apprenticeship summary

  • Annual wage


  • Working week

    8.00am - 4.30pm Monday - Friday

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    26 Jul 2024

  • Date posted

    01 Jul 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Answering the telephone, responding to emails and updating requests
  • Provide first line analysis of all IT issues and ensure that SLAs are met
  • Keep customers informed of the status and progress of tasks and update tickets
  • Complete other service-related tasks as required by your manager
  • Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time

The training you will be getting

  • ICT (Information Communications Technician) Level 3 apprenticeship Standard
  • You will also receive full training and support from the Just IT
    apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification

What to expect at the end of your apprenticeship

Potential for permanent employment for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Initiative


GCSE or equivalent Maths and English (Grade C/4) Essential

About the employer

At Darke & Taylor, we are proud of our heritage which contributes to our unique working environment and company ethos. In 1958, our founder John Darke started trading with one apprentice and in 1972 we purchased Hill Upton & Co. Ltd, Oxford’s first Electrical Engineering company founded in 1890. Fast forward to the present day and our long-standing commitment to apprenticeships and a sustainable business strategy has enabled Darke & Taylor to grow from sole trader status to one of the largest privately owned building services businesses in the South East.




Radiant House 11 Blenheim Office Park

Fenlock Road

Long Hanborough

OX29 8LN

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience


Apprenticeship standard

Information communications technician

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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