Business Admin Apprentice DALE CARE LIMITED

Dale Care are a company that promote respect for, and the dignity of, people to whom we provide any type of social care. They are looking for an admin apprentice to join their team and learn from them. The successful candidate will be responsible for creating and maintaining specialist invoicing and processes, Aaongst other duties.

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Closing date: 29 Jul 2024

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday 9am - 5pm Friday 9am - 4.30pm 30-minute lunch break

    Total hours per week: 37

  • Expected duration

    21 Months

  • Possible start date

    05 Aug 2024

  • Date posted

    01 Jul 2024

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What you will do in your working day

  • Responsible for creating and maintaining specialist invoicing and processes
  • Ensure high levels of accuracy, attention to detail, and timeliness of billing process
  • Perform regular reconciliation of accounts to ensure any issues are resolved in a timely manner
  • Proactively resolve issues and queries
  • Reconcile, identify and investigate variances
  • Able to manage resources and logistics
  • To interface and communicate with internal (Operations, Finance
  • Shared Service Centre, IT, and Payroll) and external stakeholders to ensure that all parties work collaboratively to deliver optimal service for the group
  • Ensure all contracts and invoicing requirements are understood, facilitating the correct system set-up and an efficient order to cash process
  • Raise and dispatch invoices within defined timescales
  • Balance all non-standard invoices against the financial accounts and replace new invoices accurately
  • Create/maintain relevant procedures for all areas of responsibility
  • Coaching of other members of staff within the department
  • Able to ensure all revenue streams are accurately invoiced, to time, and appropriately accounted for
  • Planning of meetings and events
  • Be able to manage a project
  • Any other Ad-hoc duties required by management

The training you will be getting

  • You will work towards the Level 3 Business Administration apprenticeship standard
  • This will include a day release at Middlesbrough College

What to expect at the end of your apprenticeship

Opportunities in Finance Team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills


GCSE or equivalent English (Grade 4 or above) Essential
GCSE or equivalent Maths (Grade 4 or above) Essential

About the employer

Dale Care has been providing a range of care and support services for over 34 years. We are one of the largest home care providers in the North East, with offices in County Durham, Gateshead, Hartlepool, Newcastle, North Tyneside, Teesside and South Tyneside. Dale Care employees over 1,000 health care professionals that provide support to over 2,000 service users. Our services range from domestic assistance to 24/7 care services, and we aim to provide high quality care services to support people live independently in their own homes.




The T A D Centre



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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Business administrator

Level 3 (A level)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Before you apply

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