Customer Service/Administration Apprentice

BROOKS LAW LTD

Priory Park East Hessle, HU4 7DY

Closes in 5 days (Friday 26 July at 11:59pm)

Posted on 1 July 2024


Summary

A Customer Service/Administration Apprentice is required to work for a firm of solicitors, based in Hessle. This is a fantastic opportunity to take the first steps of a career within a legal environment. This role may offer good progression routes for the right person. Duties include: covering the reception, answering the telephone and dealing with clients.

Annual wage
£11,648 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Customer service practitioner (level 2)
Hours
Shifts to be confirmed

35 hours a week

Possible start date

Monday 5 August

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One to one Tutor Assessor support in the workplace
  • Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

Where you’ll work

6 Earls Court

Priory Park East Hessle

HU4 7DY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MCARTHUR DEAN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English and Maths (grade 4/C +)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills

    About this company

    Jane Brooks Law was established in 2007 and is a modern company with traditional values. We are commited to providing dependable and friendly services tailored to our clients individual needs.

    After this apprenticeship

    • Excellent future prospects for the right candidate.
    • Progression to a Level 3 qualification.

    Ask a question

    The contact for this apprenticeship is:

    MCARTHUR DEAN TRAINING LIMITED

    Julie Curtis

    Julie@mcarthurdean.co.uk

    01482 210093

    The reference code for this apprenticeship is VAC1000261555.

    Apply now

    Closes in 5 days (Friday 26 July at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.