Customer Service / Administrative Officer Apprenticeship
MYTOILETSPARES LIMITED
Hull, HU7 0AE
Closes in 17 days (Friday 8 November at 11:59pm)
Posted on 1 July 2024
Contents
Summary
My Toilet Spares have a vacancy for a Customer Service Representative to manage customer queries. You will also be asked to process orders, Pick Orders and escalate complaints across a number of communication channels. You will need to be able to remain calm when customers are frustrated and have experience working with computers.
- Annual wage
- £11,648 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday 9am – 5pm with an hour for lunch
35 hours a week
- Possible start date
-
Monday 18 November
- Duration
-
1 year
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
· Responding promptly to customer inquiries.
· Communicating with customers through various channels.
· Knowing our products inside and out so that you can answer questions.
· Processing orders, forms, applications, and requests.
· Keeping records of customer interactions, transactions, comments and complaints.
· Communicating and coordinating with colleagues as necessary.
· Providing feedback on the efficiency of the customer service process.
· Ensure customer satisfaction and provide professional customer support.
Where you’ll work
Unit 3 Global Business Park
4 Hamburg Road
Hull
HU7 0AE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MCARTHUR DEAN TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Level 2 Customer Service Practitioner apprenticeship standard:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- One to one Tutor Assessor support in the workplace
- Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA
Requirements
Desirable qualifications
GCSE or equivalent in:
- English and Maths (grade 4/C + desirable)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Administrative skills
About this company
Bathroom supply store in Hull
After this apprenticeship
Excellent future prospects for the right candidate
Ask a question
The contact for this apprenticeship is:
MCARTHUR DEAN TRAINING LIMITED
Julie Curtis
Julie@mcarthurdean.co.uk
01482 307357
The reference code for this apprenticeship is VAC1000261543.
Apply now
Closes in 17 days (Friday 8 November at 11:59pm)
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