Business and Client Support Apprentice


Devon, EX2 5GL

Closes in 8 days (Saturday 27 July at 11:59pm)

Posted on 1 July 2024


At Thirsty Work we are passionate about our people, and passionate about providing a high level of service to our customers. We offer a range of benefits to make Thirsty Work a great place to work, and we are looking for motivated individuals with excellent communication skills to join the team. Duties will be varied across the Admin sector.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

The pay may be negotiated and may rise after a probation period has been successfully completed.

Training course
Business administrator (level 3)
Monday - Friday, 9.00am - 5.00pm (30 minutes unpaid lunch break). Working hours will be confirmed at interview.

40 hours a week

Possible start date

Monday 29 July


1 Year 6 Months

Positions available



As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Full Business Administrator Standard - Level 3 qualification
  • On the job training - to support role development
  • Off the job training - to support qualification requirements. Method and location to be confirmed.
  • Employer to offer dedicated training time to support Off the Job (OJT) training requirements
  • Functional Skills support - maths/English - if required

Where you’ll work

25 - 26 Apple Lane





An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation


Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
  • Your training plan

    This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.


    Desirable qualifications

    GCSE or equivalent in:

    • English (grade A*/9 - C/4)
    • Mathematics (grade A*/9 - C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.


    • Communication skills
    • IT skills
    • Attention to detail
    • Customer care skills
    • Team working
    • Initiative

    Other requirements

    At Thirsty Work we are passionate about our people, and passionate about providing a high level of service to our customers. We offer a range of benefits to make Thirsty Work a great place to work and develop.

    About this company

    Thirsty Work are proud to be the largest independent supplier in the country and offer a full range of bottled and mains fed watercoolers, hot water dispensers, water fountains and our new hospitality range under our Pura brand.

    After this apprenticeship

    • When you join our team, you will be given the opportunity to grow to your full potential, whether you are applying for a new career or an existing member of staff hoping to develop your skills into a leadership role.
    • There are potential employment/progression opportunities available upon successful completion of the Level 3 qualification.

    Ask a question

    The contact for this apprenticeship is:


    Trevor Barnes

    07836 536590

    The reference code for this apprenticeship is VAC1000261501.

    Apply now

    Closes in 8 days (Saturday 27 July at 11:59pm)

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